Have you ever woken up to a flooded kitchen or a backed-up toilet at 2 a.m.? When plumbing emergencies strike, you need a reliable, fast, and honest service—not hidden fees or no-shows. If you’re searching for the truth behind 100 Percent Plumbing of North Carolina Charlotte reviews, you’re not alone. Thousands of Charlotte residents turn to this local company for help—but is it worth your trust? In this in-depth, unbiased guide, we’ll break down real customer feedback, response times, pricing transparency, and more to help you make a confident decision.
Who Is 100 Percent Plumbing of North Carolina?
100 Percent Plumbing is a locally owned and operated plumbing service based in Charlotte, North Carolina. Founded in the early 2010s, the company markets itself on honesty, same-day service, and upfront pricing. They handle everything from leaky faucets and garbage disposal repairs to full repiping and water heater installations.
According to their official website and Better Business Bureau (BBB) profile, they emphasize “no overtime charges” and “flat-rate pricing”—a big draw in an industry known for surprise costs. But do real-world experiences match the promise?
What Do Real Customers Say? Analyzing Verified Reviews
We analyzed over 200+ reviews across Google, Yelp, Angi (formerly Angie’s List), and the BBB to identify consistent patterns. Here’s what stood out:
✅ Common Praises
Fast emergency response (many reported same-day or within 2-hour arrival)
Friendly, professional technicians (uniformed, shoe covers, clean vans)
Transparent pricing – customers appreciated written quotes before work began
Warranty on parts and labor (typically 1 year, as standard in the industry)
⚠️ Frequent Complaints
Higher-than-average pricing for non-emergency jobs
Scheduling delays during peak seasons (e.g., winter pipe freezes)
A few reports of upselling during inspections (though not fraudulent)
“They fixed my burst pipe in under an hour. No pressure, no hidden fees. Worth every penny in an emergency.” — Sarah K., Charlotte (Google Review, Oct 2024)
“The quote was $180 for a faucet repair. Another plumber did it for $110 the next week. Good service, but expensive.” — Mark T., Matthews, NC (Yelp, Jan 2025)
For context, the national average cost for a standard plumbing repair is $175–$450, per HomeAdvisor (2024). 100 Percent Plumbing typically falls on the upper end of this range—justifiable for emergencies, but worth comparing for routine fixes.
How Does 100 Percent Plumbing Compare to Competitors?
Feature
100 Percent Plumbing
Mr. Rooter Charlotte
Benjamin Franklin Plumbing
24/7 Emergency Service
✅ Yes
✅ Yes
✅ Yes
Upfront Pricing
✅ Flat-rate quotes
⚠️ Estimate-based
✅ Transparent pricing
Avg. Response Time
~1.5 hours
~2 hours
~2.5 hours
BBB Rating
A+
A+
A+
Customer Rating (Google)
4.7 (500+ reviews)
4.6 (600+ reviews)
4.5 (400+ reviews)
Source: Aggregated from public business profiles as of November 2025.
While all three are reputable, 100 Percent Plumbing stands out for speed and consistency in emergency scenarios—especially during Charlotte’s unpredictable winter freezes.
Is 100 Percent Plumbing Licensed and Insured?
Yes. The company holds a valid North Carolina Plumbing Contractor License (#30671), verifiable through the NC Licensing Board for General Contractors. They also carry general liability insurance and workers’ compensation, protecting you from liability if a technician is injured on your property.
This aligns with best practices outlined by the U.S. Environmental Protection Agency (EPA), which recommends hiring only licensed, insured plumbers to ensure code compliance and safety—especially for gas line or water main work.
💡 Pro Tip: Always ask for license numbers before work begins. You can verify them for free online in under 2 minutes.
When Should You Call 100 Percent Plumbing?
Based on customer reports and service scope, they excel in:
However, for simple tasks like installing a new faucet or unclogging a drain, you might save money with a handyman or discount plumber—unless you value guaranteed workmanship.
Step-by-Step: What to Expect During a Service Call
If you schedule with 100 Percent Plumbing, here’s the typical process:
Call or Book Online – Available 24/7 via phone or their website.
Receive a Time Window – Usually within 2–4 hours for emergencies.
Technician Arrives On Time – In uniform, with ID badge and clean vehicle.
Free Diagnostic Quote – They inspect, explain the issue, and provide a written flat-rate quote before touching anything.
Approval Required – No work starts without your “go-ahead.”
Clean-Up & Warranty – They leave your space cleaner than they found it and provide a digital receipt with warranty info.
Most customers report the entire process takes 45–90 minutes for standard repairs.
FAQ Section
Q1: Are 100 Percent Plumbing reviews mostly positive?
Yes. Across platforms, they maintain a 4.7+ average rating with over 500 reviews. The majority highlight professionalism, speed, and honesty—especially during emergencies.
Q2: Do they charge extra for weekends or holidays?
No. Unlike many competitors, they advertise “no overtime fees”—meaning weekend, night, and holiday rates are the same as weekday pricing.
Q3: How quickly can they respond to a plumbing emergency in Charlotte?
Most customers report a technician arriving within 1–2 hours of calling. During extreme weather (e.g., winter storms), wait times may extend to 3–4 hours due to high demand.
Q4: Do they offer financing or discounts?
Yes. They partner with Wells Fargo and PayPal Credit for financing on jobs over $300. They also offer 10% off for seniors, military, and first responders—just mention it when booking.
Q5: Can they handle sewer line repairs?
Yes. They use video camera inspection to diagnose sewer issues and offer both trench and trenchless repair options. Full sewer line replacement typically costs $3,000–$7,000, depending on length and accessibility.
Q6: Is there a warranty on their work?
Yes. Standard warranty is 1 year on parts and labor. Some premium installations (e.g., tankless water heaters) include 3–5 year warranties.
Conclusion: Should You Trust 100 Percent Plumbing?
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