When your pipes burst at 2 a.m. or your water heater gives out during a family gathering, you need a plumber you can trust—fast. If you’re in Cedar Rapids, Iowa, you’ve likely heard of Benjamin Franklin Plumbing of Eastern Iowa. But are their services worth the call? In this in-depth look at Benjamin Franklin Plumbing of Eastern Iowa Cedar Rapids reviews, we’ll break down what real customers say, how the company stacks up against local competitors, and whether they truly deliver on their promise of “courteous, prompt, and professional” service.
What Do Customers Say in Benjamin Franklin Plumbing of Eastern Iowa Cedar Rapids Reviews?
Online reviews are often the first stop for homeowners seeking reliable plumbing services. Across platforms like Google, Yelp, and Angi, Benjamin Franklin Plumbing of Eastern Iowa consistently earns 4.7 to 4.9 stars (as of mid-2025), with hundreds of verified reviews.
Common themes in positive feedback include:
- Punctuality: Technicians arrive within the promised time window—often early.
- Transparency: Upfront pricing with no hidden fees.
- Professionalism: Uniformed staff who wear shoe covers and clean up after the job.
- Emergency availability: 24/7 service with same-day response.
One Google reviewer noted: “They showed up at 7 a.m. for a frozen pipe emergency—fixed it in under an hour and even checked the rest of our system for free.”
Negative reviews (less than 5% of total) typically mention occasional scheduling delays during peak winter months or higher-than-average pricing for non-emergency jobs. However, even critical reviewers often acknowledge the quality of work.
💡 Pro Tip: Always check the date of reviews. A business’s service quality can evolve—focus on reviews from the past 12 months for the most accurate picture.
How Does Benjamin Franklin Plumbing Compare to Other Local Plumbers?
To understand if Benjamin Franklin Plumbing stands out, we compared them to three other top-rated Cedar Rapids plumbing companies using publicly available data:
| Avg. Rating (Google) | 4.8 | 4.5 | 4.6 | 4.3 |
| 24/7 Emergency Service | ✅ Yes | ❌ No | ✅ Yes | ✅ Yes |
| Flat-Rate Pricing | ✅ Yes | ❌ Hourly | ❌ Hourly | ✅ Yes |
| Background-Checked Techs | ✅ Yes | ✅ Yes | ❌ Not stated | ✅ Yes |
| Warranty on Repairs | 1–5 years | 1 year | 90 days | 1 year |
Benjamin Franklin Plumbing leads in pricing transparency and long-term warranties, key factors for cost-conscious homeowners. Their affiliation with the national Benjamin Franklin Plumbing franchise (founded in 1980) ensures standardized training and service protocols—unlike many independent local shops.
For more on plumbing industry standards, see the Plumbing Industry Overview on Wikipedia .
What Services Does Benjamin Franklin Plumbing of Eastern Iowa Offer?
This Cedar Rapids branch provides a full suite of residential and light commercial plumbing services, including:
- Emergency plumbing (burst pipes, sewer backups, gas leaks)
- Water heater installation & repair (tank and tankless)
- Drain cleaning & sewer line inspection (with video camera diagnostics)
- Fixture installation (faucets, toilets, showers)
- Repiping & leak detection
- Sump pump & backflow prevention
Notably, they use non-invasive leak detection tools that minimize wall or floor damage—saving homeowners hundreds in restoration costs.
Are Their Technicians Licensed and Insured?
Yes. All plumbers employed by Benjamin Franklin Plumbing of Eastern Iowa are:
- Licensed by the Iowa State Plumbing Board
- Background-checked and drug-tested
- Continuing education-certified (required annually)
This adherence to regulation aligns with Google’s E-E-A-T guidelines (Experience, Expertise, Authoritativeness, Trustworthiness)—a critical ranking factor for local service businesses.
In fact, Iowa law requires all plumbing contractors to hold a valid state license (Class A or B). You can verify any plumber’s credentials via the Iowa Division of Labor .
Pricing: Is Benjamin Franklin Plumbing Worth the Cost?
Benjamin Franklin Plumbing uses a flat-rate pricing model based on the job, not the hour. This means you’ll get a quote before work begins—no surprises.
Typical service costs in Cedar Rapids (2025 estimates):
- Drain unclogging: $125–$225
- Water heater repair: $150–$400
- Toilet installation: $200–$350
- Emergency call-out fee: $75–$125 (waived if repair is performed)
While slightly above average compared to local independents, customers report higher reliability and fewer repeat visits—making the upfront cost more economical long-term.
📊 Stat Insight: A 2024 HomeAdvisor study found that 68% of homeowners prefer flat-rate plumbing services despite higher initial quotes, citing predictability and reduced stress.
How to Book a Service & What to Expect
Booking with Benjamin Franklin Plumbing of Eastern Iowa is straightforward:
- Call or book online via their official website (available 24/7).
- Describe your issue—a dispatcher will ask targeted questions to assess urgency.
- Receive a time window (e.g., “Between 1–3 p.m.”). Technicians call 30 minutes before arrival.
- On-site diagnosis: The plumber explains the problem, shows photos/videos if needed, and provides a written quote.
- Approval & repair: Work begins only after your go-ahead.
- Post-service follow-up: A customer service rep calls within 24 hours to ensure satisfaction.
Their “Punctuality Guarantee” promises a $5 discount for every minute a technician is late—up to $300. While rarely used, it underscores their commitment to timeliness.
FAQ: Benjamin Franklin Plumbing of Eastern Iowa Cedar Rapids Reviews
Q1: Is Benjamin Franklin Plumbing of Eastern Iowa locally owned?
A: Yes. While part of a national franchise, this branch is independently owned and operated by local Cedar Rapids residents who live and work in the community.
Q2: Do they offer financing options?
A: Yes. They partner with Wells Fargo and GreenSky to provide 0% APR financing for 6–24 months on qualified repairs over $500.
Q3: How quickly can they respond to emergencies?
A: Most emergency calls receive a response within 60–90 minutes, even overnight or on holidays. Their Cedar Rapids location keeps 3–5 vans on standby after hours.
Q4: Are their reviews authentic?
A: The company does not pay for reviews. All Google and Yelp reviews are from verified customers. They encourage feedback but never incentivize positive ratings—complying with FTC guidelines.
Q5: Do they service older homes?
A: Absolutely. Many Cedar Rapids homes were built pre-1970, and their technicians are trained in cast iron pipe repair, galvanized pipe replacement, and historic plumbing systems.
Q6: What if I’m not satisfied with the service?
A: They offer a 100% satisfaction guarantee. If you’re unhappy, they’ll re-do the work at no cost or refund your money—no questions asked.
Final Thoughts: Should You Call Benjamin Franklin Plumbing?
If you’re searching for Benjamin Franklin Plumbing of Eastern Iowa Cedar Rapids reviews because you need dependable, transparent, and professional plumbing help—you’re not alone. Based on hundreds of customer experiences, verified licensing, and consistent service quality, this company stands out in a competitive market.
They may not be the cheapest option, but their flat-rate pricing, long warranties, and punctuality guarantee offer peace of mind that’s hard to quantify—especially when your basement is flooding at midnight.
✅ Bottom line: For Cedar Rapids residents, Benjamin Franklin Plumbing of Eastern Iowa is a top-tier choice for both emergencies and routine maintenance.
Found this review helpful? Share it with a neighbor on Facebook or Pinterest!
Your recommendation could save someone from a plumbing nightmare—and help them find a trustworthy local pro. 💧🔧
Disclaimer: This article is based on publicly available data and customer reviews as of October 2025. Service details and pricing may vary. Always confirm directly with the provider.
Leave a Reply