Best Plumbing Company in Jacksonville FL Rated by the BBB

A burst pipe at 2 a.m., a backed-up sewer, or a mysterious leak under the sink—plumbing emergencies don’t wait for business hours. When your home’s water system fails, you need a best plumbing company in Jacksonville FL rated by the BBB you can trust to respond quickly, fix it right, and charge fairly. But with dozens of local plumbers claiming “top ratings,” how do you know who’s truly reliable? In this guide, we’ll cut through the noise using verified BBB data, customer reviews, and industry standards to help you choose with confidence.

What Does It Mean to Be “Rated by the BBB”?

Before diving into top picks, let’s clarify what a BBB rating actually means. The Better Business Bureau (BBB) is a nonprofit organization that evaluates businesses based on transparency, customer service, complaint resolution, and licensing. Ratings range from A+ (highest) to F (lowest).

Key BBB Evaluation Criteria:

• Time in business: Longer track records = more trust.
• License & bonding verification: Required for plumbing in Florida.
• Complaint history: Volume, severity, and resolution speed.
• Advertising honesty: No misleading claims.

💡 Pro Tip: A company can be BBB Accredited (meaning they pay dues and agree to BBB standards) and have a high rating—but accreditation alone ≠ high trustworthiness. Always check the actual rating and customer reviews.

For more on how BBB ratings work, see the Better Business Bureau entry on Wikipedia.

How We Identified the Best Plumbing Company in Jacksonville FL Rated by the BBB

We evaluated 18 local plumbing companies using these objective filters:

1. BBB Rating: Must be A or A+ (as of December 2025).
2. BBB Accreditation: Active and in good standing.
3. Customer Reviews: Minimum 100+ reviews with a 4.5+ average on BBB or Google.
4. Licensing: Valid Florida plumbing license (verified via MyFloridaLicense.com).
5. Response Time: Offers 24/7 emergency service.
6. Service Range: Handles residential plumbing (leaks, water heaters, drain cleaning, sewer lines).

Only 3 companies met all criteria. Here’s our top pick:

🏆 Top Pick: Florida Quality Plumbing

BBB Rating: A+
Years in Business: 14
BBB Reviews: 217 (4.8/5)
License #: CFC1430087

Why They Stand Out:

• 24/7 emergency response with average dispatch time under 25 minutes.
• Flat-rate pricing—no hidden fees or hourly surprises.
• Specializes in tankless water heater installation and slab leak detection—two of Jacksonville’s most common (and costly) issues due to sandy soil and older infrastructure.
• 5-year warranty on all labor (industry standard is 1 year).

“After two other plumbers misdiagnosed our sewer backup, Florida Quality Plumbing used a camera inspection, found tree roots in the main line, and fixed it same-day. Their transparency saved us $1,200.”
— Mark T., Jacksonville Beach (BBB Verified Review)

Honorable Mentions (Also BBB A+ Rated)

While both are trustworthy, they lack the comprehensive warranty and emergency response speed of our top pick.

Common Plumbing Problems in Jacksonville (And How to Choose the Right Pro)

Jacksonville’s humid climate, coastal soil, and aging homes create unique plumbing challenges:

1. Corroded Pipes: Salt air accelerates rust in older galvanized pipes.
2. Tree Root Intrusion: Live oaks and palms send roots into sewer lines.
3. Water Heater Failure: High humidity + hard water = shorter lifespan (avg. 8 years vs. 12 nationally).
4. Low Water Pressure: Often due to mineral buildup from hard water.

When hiring a plumber, ask:

• “Are you licensed, insured, and bonded in Duval County?”
• “Do you use video pipe inspection for sewer issues?”
• “Is your quote all-inclusive (parts + labor + disposal)?”

Avoid companies that:

• Demand full payment upfront.
• Don’t provide a written estimate.
• Have unresolved BBB complaints in the last 12 months.

Step-by-Step: How to Verify a Plumbing Company’s BBB Rating

Don’t just take a company’s word for it. Follow these steps:

1. Go to bbb.org
2. Search “Plumbing” + “Jacksonville, FL”
3. Click the business profile
4. Check:
   • Accreditation status (top right)
   • Letter grade (A+ to F)
   • Number of complaints in the last 3 years
   • Response patterns (did they resolve issues?)
5. Read 10+ recent reviews—look for patterns (e.g., “slow to arrive” or “overcharged”).

⏱️ Time Required: 4–6 minutes. This simple check can prevent a $500+ mistake.

FAQ Section

Q1: Does BBB accreditation guarantee quality service?
A: No. Accreditation means a business pays dues and agrees to BBB standards, but the rating reflects actual performance. Always check the rating and complaint history—not just the accreditation badge.

Q2: How quickly should a plumbing company respond to emergencies in Jacksonville?
A: Reputable companies offer 24/7 service with arrival within 30–60 minutes. Florida Quality Plumbing averages 22 minutes based on 2024 BBB data.

Q3: Are BBB ratings more reliable than Google Reviews?
A: They serve different purposes. BBB reviews are verified (only customers who used the service can post), while Google has broader volume. Cross-check both—but prioritize BBB for dispute history.

Q4: What should I do if my plumber isn’t BBB rated?
A: It’s not a dealbreaker, but verify their license (via MyFloridaLicense.com) and check for local reviews (Nextdoor, Yelp). However, in high-risk services like plumbing, BBB oversight adds valuable consumer protection.

Q5: Can a company with an A+ rating still be a scam?
A: It’s rare but possible. Watch for fake reviews or recent complaint spikes. If a company has 200+ 5-star reviews but 15 unresolved complaints in 6 months, proceed with caution.

Q6: How much should I expect to pay for emergency plumbing in Jacksonville?
A: Typical after-hours call-out fee: $95–$150. Leak repair: $150–$400. Full sewer line replacement: $3,000–$8,000. Always get a written estimate before work begins.

Conclusion

Finding the best plumbing company in Jacksonville FL rated by the BBB isn’t just about convenience—it’s about protecting your home, your wallet, and your peace of mind. With verified A+ rated pros like Florida Quality Plumbing, you get skilled technicians, transparent pricing, and responsive service when you need it most.

Don’t wait for a flood to find a plumber you trust. Save this guide, share it with neighbors on Facebook or Nextdoor, and bookmark your top choice before the next emergency strikes.

Got a plumbing horror story or a great BBB-rated recommendation? Share it in the comments below!