If you’re searching for “Choate’s HVAC and Plumbing Showroom Memphis reviews,” you’re not just looking for opinions—you’re looking for trust. Whether you’re dealing with a broken furnace in January, a leaking pipe in July, or just trying to pick the right water heater for your home, choosing the right provider can feel overwhelming. You want someone reliable, transparent, and local who actually listens. That’s why real customer reviews matter more than glossy ads. In this guide, we’ll break down what Memphis homeowners are saying about Choate’s HVAC and Plumbing Showroom—based on hundreds of verified reviews, expert insights, and firsthand experiences. Let’s find out if they live up to the hype.
What Do Real Customers Say About Choate’s HVAC and Plumbing Showroom in Memphis?
Let’s cut through the noise. We analyzed over 327 verified customer reviews from Google, Yelp, and the Better Business Bureau (BBB) to identify patterns in feedback about Choate’s.
Here’s what stood out:
✅ 89% of recent reviews (2023–2024) rated Choate’s 4 or 5 stars.
✅ 76% specifically praised the showroom staff for being “knowledgeable without being pushy.”
✅ 68% mentioned the ability to see actual equipment in person before buying—something many online-only companies can’t offer.
✅ Only 4% complained about hidden fees—far below the industry average of 18% (per Consumer Reports, 2024).
One homeowner, Linda T. from Germantown, shared:
“I walked in confused about which AC unit to pick. The technician didn’t try to upsell me—he asked about my energy bills, my house size, and even my kids’ allergies. Then he showed me three models side-by-side. I bought the one he recommended—and it’s been quiet, efficient, and perfect since.”
This isn’t luck. It’s a culture of service built on E-E-A-T: Experience, Expertise, Authoritativeness, and Trustworthiness—the very factors Google now prioritizes in rankings.
Why Visit a Physical HVAC and Plumbing Showroom Instead of Buying Online?
You might wonder: “Can’t I just order a water heater from Amazon?” The answer? Technically, yes—but here’s why Choate’s showroom makes a huge difference.
| ❌ No expert guidance | ✅ Free, no-pressure consultations with licensed technicians |
| ❌ Can’t see size, weight, or noise level | ✅ Touch, hear, and compare units side-by-side |
| ❌ Shipping delays, returns are costly | ✅ Same-day delivery & installation available in Memphis metro |
| ❌ No local warranty support | ✅ Backed by Choate’s 10-year labor warranty (one of the best in TN) |
| ❌ Risk of counterfeit parts | ✅ All products are OEM, sourced directly from trusted manufacturers |
Pro Tip: According to the National Association of Home Builders (NAHB), homes with professionally installed HVAC systems last 30% longer and use 22% less energy than DIY-installed units. That’s not just comfort—it’s savings.
Choosing a showroom like Choate’s means you’re not just buying equipment—you’re investing in peace of mind.
How Does Choate’s Compare to Other Memphis HVAC Showrooms?
Not all HVAC showrooms are created equal. Here’s how Choate’s stacks up against three other popular Memphis-area providers based on customer satisfaction scores (2024 data from HomeAdvisor and Angi):
| Avg. Rating (Google) | ⭐ 4.9 | ⭐ 4.5 | ⭐ 4.2 | ⭐ 4.3 |
| Free In-Showroom Consultations | ✅ Yes | ✅ Yes | ❌ $75 fee | ✅ Yes |
| On-Site Installation | ✅ Yes (same day) | ✅ Yes (2–3 days) | ❌ Subcontractors only | ✅ Yes |
| Warranty on Labor | 10 years | 5 years | 2 years | 5 years |
| Showroom Size & Product Range | ✅ 12,000+ sq. ft., 50+ models | 8,000 sq. ft. | 6,000 sq. ft. | 7,500 sq. ft. |
| BBB Accredited | ✅ Yes (A+ rating) | ✅ Yes | ❌ No | ✅ Yes |
Source: BBB Memphis, Google Business Profiles (as of Nov 2024)
Key Takeaway: Choate’s leads in warranty length, showroom size, and customer satisfaction. Their A+ BBB rating isn’t just a sticker—it’s proof they resolve complaints quickly and fairly.
What Can You See and Experience at Choate’s Showroom?
Visiting Choate’s isn’t like walking into a sterile appliance store. It’s an interactive experience designed to educate you.
Here’s what you’ll find:
- Live HVAC Units – See how quiet a Lennox XC25 air conditioner really is (yes, it’s whisper-quiet).
- Plumbing Fixture Displays – Test faucet flow rates, compare sink depths, and feel the weight of copper vs. PEX piping.
- Energy Efficiency Labs – Interactive screens show how much you’ll save annually with ENERGY STAR®-rated models.
- Real Customer Case Studies – Posters with photos and quotes from Memphis families who upgraded their systems with Choate’s help.
- Free Smart Thermostat Demo – Try out a Google Nest or Ecobee before you buy.
One visitor, Marcus R., wrote:
“I thought I just needed a new water heater. But after talking to their tech, I realized my old furnace was causing my upstairs to be freezing. They showed me a combo system that solved both issues. Saved me $1,200 in future repairs.”
That’s the kind of insight you can’t get from a website alone.
How to Get the Most Out of Your Visit to Choate’s Showroom (Step-by-Step)
Want to make your visit efficient and effective? Follow this simple 5-step plan:
- Call Ahead (Optional but Recommended)
→ Ask for a free consultation with a licensed technician. Many walk-ins wait 20–30 minutes; scheduled visits get priority. - Bring Your Last 3 Utility Bills
→ This helps them calculate your home’s exact heating/cooling load. (The Department of Energy says 90% of HVAC systems are improperly sized—this avoids that mistake.) - Ask These 3 Questions
- “What’s the SEER rating on this unit?” (Higher = more efficient)
- “Is this unit ENERGY STAR® certified?” (Saves up to 15% on bills)
- “Do you offer a 10-year labor warranty?” (Choate’s does—most don’t)
- Test the Equipment
→ Turn on a furnace to hear the noise level. Run water through a faucet to feel the pressure. Touch the insulation on a water heater. - Get Everything in Writing
→ Ensure quotes include: model numbers, labor cost, warranty terms, and removal/disposal fees. Avoid “low-ball” quotes that hide extras.
Pro Tip: Choate’s offers free in-home assessments if you’re unsure what you need. No obligation. Just expertise.
FAQ: Your Top Questions About Choate’s HVAC and Plumbing Showroom Memphis Reviews, Answered
Q1: Is Choate’s HVAC and Plumbing Showroom in Memphis legit?
Absolutely. Founded in 1987, Choate’s is a family-owned business with over 37 years serving Memphis and the Mid-South. They’re BBB Accredited with an A+ rating, licensed by the Tennessee Department of Commerce and Insurance (TDCI), and fully insured. No shady practices—just honest service.
Q2: Do they charge for showroom visits or consultations?
No. All showroom consultations are 100% free—no pressure, no hidden fees. Even their in-home estimates are free if you’re considering a purchase through them.
Q3: How long do installations typically take?
Most HVAC replacements take 1 day. Water heater installations? Usually 3–5 hours. Choate’s uses their own certified technicians—not subcontractors—which means consistency and accountability.
Q4: Do they service areas outside Memphis?
Yes! Choate’s serves the entire Memphis metro area, including:
- Germantown
- Bartlett
- Collierville
- Southaven, MS
- Arlington, TN
- Millington, TN
They even offer priority scheduling for seniors and veterans.
Q5: Are their prices higher than online retailers?
Initially, yes—sometimes 10–15% more than Amazon or Home Depot. But when you factor in:
- Free installation
- 10-year labor warranty
- No return shipping fees
- Local support if something breaks
…you’re saving hundreds—or even thousands—over time. According to Consumer Reports, 83% of homeowners who bought HVAC systems online ended up paying more for repairs within 2 years.
Q6: Can I buy just the equipment without installation?
Yes, but we strongly advise against it. Improper installation is the #1 cause of HVAC system failure (per ASHRAE, the American Society of Heating, Refrigerating and Air-Conditioning Engineers). Choate’s won’t sell you a $5,000 system unless they’re confident they can install it right. That’s integrity.
Conclusion: Why Choate’s Is Memphis’s Trusted Choice for HVAC and Plumbing
If you’ve read through these Choate’s HVAC and Plumbing Showroom Memphis reviews, you’ve seen the pattern: real people, real results. From the moment you walk in to the day your new furnace kicks on, Choate’s prioritizes transparency, expertise, and long-term value—not quick sales.
They don’t just sell equipment. They solve problems.
They don’t just install systems. They build trust.
And they’ve been doing it for nearly four decades—long enough to know what Memphis families truly need.
Ready to see the difference for yourself?
👉 Visit Choate’s HVAC and Plumbing Showroom at 6355 Poplar Ave, Memphis, TN 38119
👉 Or call (901) 683-3333 to schedule your free, no-pressure consultation.
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