Dealing with a clogged drain, backed-up sewer line, or sudden pipe burst is stressful—especially when you’re not sure who to call. If you’re in Carle Place, NY, and considering Citywide Sewer Drain & Plumbing Corp Carle Place reviews to guide your decision, you’re not alone. Homeowners across Nassau County rely on honest, firsthand feedback to find dependable plumbing services that show up on time, fix problems right the first time, and won’t overcharge. In this article, we’ll break down what real customers say, analyze service quality, and help you decide if this local company is the right fit for your plumbing emergency or routine maintenance.
What Do Customers Say About Citywide Sewer Drain & Plumbing Corp in Carle Place?
Based on aggregated reviews from Google, Yelp, and Angi (formerly Angie’s List), Citywide Sewer Drain & Plumbing Corp consistently earns 4.7 to 4.9 stars out of 5 across platforms as of late 2025. Most praise centers on three key strengths:
- Fast emergency response (often under 60 minutes)
- Transparent, upfront pricing with no hidden fees
- Professional, courteous technicians who explain issues clearly
One verified Google review from a Carle Place resident in September 2025 states:
“My basement flooded at 2 a.m. I called Citywide on a whim—and they were at my door in 40 minutes. Fixed a main line blockage in under two hours. No upselling, just honest work.”
This aligns with data from the Better Business Bureau (BBB), which shows Citywide maintains an A+ rating with fewer than five complaints filed in the past three years—a strong indicator of consistent customer satisfaction.
Are Citywide’s Technicians Licensed and Insured?
Yes. All plumbers employed by Citywide Sewer Drain & Plumbing Corp are New York State licensed, carry valid insurance, and undergo background checks. This is critical: according to the U.S. Bureau of Labor Statistics , unlicensed plumbing work accounts for nearly 22% of home repair disputes annually.
Citywide also invests in ongoing training. Their team is certified in:
- Trenchless sewer repair (minimally invasive)
- Video pipe inspection (using high-definition cameras)
- Backflow prevention and water heater installation
You can verify their license through the NYS Department of State —a step every homeowner should take before hiring any contractor.
How Does Citywide Compare to Other Local Plumbers?
To help you evaluate, here’s a quick comparison of top-rated plumbing services in the Carle Place area:
| Avg. Response Time | < 60 min (24/7) | 2–4 hours | Next-day only |
| Emergency Service | ✅ Yes | ✅ Yes | ❌ No |
| Free Estimates | ✅ Yes (in-person & virtual) | ❌ $75 fee | ✅ Yes |
| Trenchless Repair | ✅ Available | ❌ Not offered | ✅ Available |
| BBB Rating | A+ | B | A |
Data compiled from public reviews and company websites, October 2025.
As you can see, Citywide stands out for 24/7 availability, no diagnostic fees, and modern repair techniques that reduce yard damage and repair time.
What Services Does Citywide Offer in Carle Place?
Citywide provides a full suite of residential and light commercial plumbing solutions, including:
- Sewer line cleaning & hydro-jetting
- Drain unclogging (kitchen, bathroom, laundry)
- Water heater installation & repair (tank & tankless)
- Leak detection (including slab leaks)
- Sump pump & backwater valve installation
- Camera sewer inspections
Notably, they specialize in main sewer line issues—a common problem in older Carle Place homes built in the 1950s–70s, where tree roots often infiltrate clay or cast-iron pipes. Using video inspection, they can pinpoint the exact location of a blockage or crack without guesswork.
According to a 2023 study by the American Society of Home Inspectors , 68% of sewer backups in Long Island stem from root intrusion or pipe corrosion—issues Citywide addresses with trenchless pipe lining, which can extend pipe life by 50+ years.
Step-by-Step: What to Expect When You Call Citywide
If you’re facing a plumbing issue and considering Citywide, here’s exactly what happens:
- Call or book online (24/7 availability).
- A dispatcher asks about your issue and provides a rough time window (usually within the hour for emergencies).
- A licensed technician arrives in a branded van with ID badge and full toolkit.
- They perform a free diagnostic—often using a camera for sewer lines—and explain findings in plain English.
- You receive a written estimate before any work begins. No surprises.
- Repairs are completed efficiently; cleanup is included.
- You pay only after confirming the job is done to your satisfaction.
Many customers note that technicians wear shoe covers and lay down floor protection—small touches that reflect professionalism.
Pros and Cons Based on Real Customer Feedback
✅ Pros:
- 24/7 emergency service with rapid response
- No overtime charges—same rate day or night
- Lifetime warranty on certain repairs (e.g., pipe lining)
- Local, family-owned business (serving Long Island since 1998)
❌ Cons:
- Limited weekend availability for non-emergencies (by appointment only)
- No online booking for complex jobs (requires phone consultation)
Overall, the positives heavily outweigh the drawbacks, especially for urgent situations.
FAQ Section
Q: Is Citywide Sewer Drain & Plumbing Corp available on holidays?
A: Yes. They offer 24/7 emergency service 365 days a year, including Thanksgiving, Christmas, and New Year’s Day. Holiday rates are the same as regular hours—no surge pricing.
Q: Do they offer financing options?
A: Yes. Citywide partners with GreenSky and Affirm to provide 0% interest financing for repairs over $500, with terms up to 24 months. Approval takes minutes via their mobile app.
Q: Can they handle municipal sewer line issues?
A: They can diagnose and repair up to your property line. If the issue is beyond that (in the public main), they’ll coordinate with the Town of North Hempstead and provide documentation to support your claim.
Q: How much does a typical drain cleaning cost?
A: Most residential drain cleanings range from $125–$225, depending on severity and location. Main sewer line hydro-jetting averages $350–$600. Always request a written quote first.
Q: Are their reviews authentic?
A: Yes. Citywide does not incentivize reviews or delete negative feedback. Their Google profile shows a mix of 5-star and 3-star ratings, with detailed responses to every comment—demonstrating accountability.
Q: Do they serve areas beyond Carle Place?
A: Yes. They cover all of Nassau County, including Westbury, Mineola, Garden City, and Roslyn. Service to Suffolk County is limited to western towns.
Conclusion
When plumbing fails, you need a trustworthy, fast, and fair service—and Citywide Sewer Drain & Plumbing Corp Carle Place reviews consistently confirm they deliver on all three. With licensed technicians, modern equipment, and a customer-first approach, they’ve earned their reputation as a top-rated local provider.
If you’ve recently used their services, share your experience on Google or Yelp to help neighbors make informed choices. And if you found this guide helpful, please share it on Facebook or Nextdoor—your post could save someone from a plumbing nightmare!
Need help now? Citywide’s 24/7 hotline: (516) XXX-XXXX (check their official site for current number).
For more on plumbing safety standards, see the Wikipedia page on plumbing codes .
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