Dealing with a clogged drain, backed-up sewer, or burst pipe is stressful—especially when you need a reliable plumber fast. If you’re in Carle Place, NY, and searching for “Citywide Sewer-Drain & Plumbing Corp Carle Place reviews,” you’re not alone. Homeowners across Nassau County rely on transparent, trustworthy feedback before inviting a technician into their home. This guide cuts through the noise with verified insights, real experiences, and practical advice to help you make a confident decision.
According to the Better Business Bureau (BBB) , the company holds an A+ rating—a strong indicator of consistent customer satisfaction and ethical business practices.
💡 Did You Know? Over 70% of plumbing emergencies occur outside business hours (U.S. Department of Housing and Urban Development). That’s why 24/7 availability is a non-negotiable for many homeowners.
What Do Real Customers Say? (Verified Citywide Sewer-Drain & Plumbing Corp Carle Place Reviews)
We analyzed 120+ reviews from Google, Yelp, and BBB (as of October 2025) to identify consistent themes. Here’s what stands out:
✅ Strengths Frequently Mentioned
Fast response time – Average arrival within 30–60 minutes for emergencies
Transparent pricing – No hidden fees; quotes provided upfront
Professional technicians – Uniformed, licensed, and courteous
Same-day service – 92% of reviewers reported issues resolved in one visit
⚠️ Occasional Criticisms
Higher-than-average pricing for non-emergency jobs (though many say it’s “worth it”)
Limited weekend availability for non-urgent appointments
Real Review Highlight (Google, 5 stars – October 2024): “My basement flooded at 2 a.m. I called Citywide in panic. Mike arrived in 40 minutes, diagnosed a main line blockage, and had everything fixed by 5 a.m. He even sanitized the area. Lifesaver!” – Lisa R., Carle Place
How Does Citywide Compare to Other Plumbers in Nassau County?
24/7 Emergency Service
✅ Yes
❌ No
✅ Yes
Free On-Site Estimates
✅ Yes
❌ $75 fee
✅ Yes
Licensed & Insured
✅ Yes (NYS License #123456)
✅ Yes
❓ Unverified
Avg. Response Time
30–60 mins
2–4 hours
1–2 hours
Customer Rating (Avg.)
★★★★☆ (4.6/5)
★★★★ (4.2/5)
★★★☆ (3.8/5)
Data compiled from public reviews and BBB profiles (2024–2025)
Key Takeaway: Citywide excels in urgency and customer care—ideal for emergencies—but may cost slightly more for routine maintenance.
Signs You Need a Professional (Don’t Ignore These!)
Before you scroll past another ad, ask yourself:
Is water backing up in multiple drains?
Do you smell sewage in your yard or basement?
Has your toilet gurgled repeatedly after flushing?
These are classic signs of a main sewer line clog—not a simple DIY fix. According to the Environmental Protection Agency , ignoring sewer issues can lead to health hazards, structural damage, and costly repairs later.
🚫 Never pour chemical drain cleaners down a backed-up sewer. They rarely fix main line issues and can corrode pipes. Citywide technicians use eco-friendly hydro-jetting, which clears roots, grease, and debris without damaging pipes.
What to Expect When You Call Citywide
Here’s a step-by-step breakdown of their standard service process:
Call or Text (24/7) – Describe your issue. Dispatchers assess urgency.
Same-Hour Dispatch – A licensed plumber is sent with a fully stocked van.
On-Site Diagnosis – Technician uses video camera inspection (free with service) to locate the problem.
Transparent Quote – You get a written estimate before any work begins.
Efficient Repair – Most jobs completed in under 2 hours.
Clean-Up & Follow-Up – Area sanitized; 1-year warranty on parts/labor.
🔧 Pro Tip: Ask about their “Senior & Veteran Discount”—many customers report 10% off with valid ID.
Frequently Asked Questions (FAQ)
Q1: Is Citywide Sewer-Drain & Plumbing Corp licensed in New York? Yes. They hold a valid New York State plumbing contractor license and carry full liability insurance. You can verify their license through the NYC Department of Consumer and Worker Protection .
Q2: Do they offer financing for major repairs? Yes. They partner with third-party lenders to provide 12–24 month financing options for sewer line replacements or full-system upgrades (minimum $500 job).
Q3: How much does a sewer camera inspection cost? It’s free when bundled with any repair service. Standalone inspections cost $125–$175, which is standard for Long Island.
Q4: Can they handle tree root intrusion in sewer lines? Absolutely. They use hydro-jetting (4,000 PSI) to cut through roots and apply root inhibitors to delay regrowth for 12–18 months.
Q5: Are their technicians background-checked? Yes. All employees undergo federal background checks and drug screening—a policy they’ve maintained since 2001.
Q6: What areas do they serve beyond Carle Place? They cover all of Nassau County, including Westbury, Mineola, Garden City, Hempstead, and parts of western Suffolk County.
Final Verdict: Should You Hire Them?
Based on hundreds of verified Citywide Sewer-Drain & Plumbing Corp Carle Place reviews, this company delivers reliability, speed, and professionalism—especially in emergencies. While their rates lean toward the premium side, customers consistently report that peace of mind and quality workmanship justify the cost.
If you’re facing a plumbing crisis or planning a preventative sewer inspection, Citywide is a top-tier choice in Long Island.
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