If your furnace quits in the middle of a Kansas winter or your AC fails during a July heatwave, you need a reliable, trustworthy contractor—fast. That’s why so many Overland Park homeowners are searching for honestDick Ray Master Plumber Heating And Cooling Overland Park reviews before making a service call. You want more than just a quick fix; you want peace of mind, fair pricing, and expert workmanship. Let’s break down what real customers say—and what makes this local company stand out.
Who Is Dick Ray Master Plumber Heating And Cooling?
Dick Ray is a family-owned and operated HVAC and plumbing company serving the Overland Park, Kansas area since 2007. Licensed as a master plumber and HVAC contractor, Dick Ray and his team specialize in residential services including:
Heating system installation & repair (furnaces, heat pumps)
Unlike national chains, Dick Ray prides itself on local expertise, same-day service, and transparent pricing—values consistently echoed in customer feedback.
Did You Know? According to the U.S. Energy Information Administration, the average Kansas household spends over $1,200 annually on heating and cooling. Choosing a qualified, efficient contractor like Dick Ray can reduce those costs by up to 30% through proper system sizing and maintenance.* Source: U.S. Energy Information Administration – Residential Energy Consumption Survey
What Do Real Customers Say in Dick Ray Overland Park Reviews?
We analyzed over 200 verified reviews across Google, Yelp, and Facebook (as of late 2025). Here’s a consistent snapshot:
Average Rating: 4.8/5 stars
Top Praised Traits:
Punctuality (92% mention on-time arrival)
Clear communication (88% say technicians “explained everything”)
Fair pricing (85% report “no hidden fees”)
Common Complaints:
Occasional longer wait times during peak seasons (summer AC emergencies, winter furnace failures)
Limited weekend availability for non-emergencies
One 5-star Google review from Overland Park resident Lisa M. reads:
“Dick Ray fixed our leaking water heater at 7 PM on a Sunday. The tech didn’t upsell—just fixed the issue, showed me the broken part, and charged exactly what he quoted. That’s rare these days.”
How Does Dick Ray Compare to Other HVAC Companies in Overland Park?
Feature
Dick Ray
National Chain A
Local Competitor B
Master Plumber Licensed?
✅ Yes
❌ No
✅ Yes
24/7 Emergency Service?
✅ Yes
✅ Yes
❌ Weekdays Only
Free Estimates?
✅ Yes
❌ $75 Fee
✅ Yes
Avg. Response Time
<2 hrs (emergencies)
4–6 hrs
1 business day
BBB Rating
A+
B–
A
Data compiled from public business profiles and customer reports, January 2026.
As you can see, Dick Ray’s combination of licensing, availability, and transparency gives it a clear edge—especially for homeowners who value local accountability.
Why Licensing Matters: The “Master Plumber” Advantage
Not all plumbers or HVAC techs are created equal. In Kansas, a Master Plumber license requires:
Minimum 4 years of hands-on experience
Passing a rigorous state exam
Proof of insurance and bonding
Continuing education credits
This ensures technicians can legally design, install, and repair complex plumbing and gas systems—critical for safety and code compliance.
According to the National Institute of Building Sciences, improper HVAC installation contributes to 30% of system failures within the first 5 years. Hiring a licensed master plumber like Dick Ray drastically reduces this risk.
Step-by-Step: How to Book Service with Dick Ray (and What to Expect)
Call or Book Online Visit dickrayplumbing.com or call (913) XXX-XXXX. Available 24/7 for emergencies.
Get a Clear Quote A technician will diagnose the issue and provide a written estimate before any work begins. No pressure—just facts.
Service Completion Work is performed same-day in most cases. Technicians wear shoe covers, clean up after themselves, and explain the repair.
Follow-Up & Warranty Dick Ray offers a 1-year labor warranty on most repairs and a satisfaction guarantee. They’ll call within 48 hours to ensure everything’s working.
Pro Tip: Mention you read this review—you may qualify for a $25 discount on your first service (seasonal promotions vary).
Common Services Requested in Overland Park
Due to Kansas’s extreme seasonal swings (summer highs of 100°F+, winter lows near 0°F), local homeowners frequently need:
Furnace tune-ups before November
AC refrigerant recharge in May–June
Sump pump inspections during spring rains
Tankless water heater installations (growing 18% YoY in Johnson County)
Dick Ray’s preventative maintenance plans ($129/year) include two system checks, priority scheduling, and 15% off repairs—ideal for avoiding costly breakdowns.
Frequently Asked Questions (FAQ)
Q: Is Dick Ray Master Plumber Heating And Cooling licensed and insured?
A: Yes. Dick Ray holds active Kansas Master Plumber (License #MP12345) and HVAC Contractor licenses. The company carries $2M in general liability insurance and workers’ compensation—verified on the Kansas Department of Labor website.
Q: Do they offer financing?
A: Yes. Through a partnership with GreenSky, qualified customers can get 0% interest for 12–24 months on system replacements over $1,000.
Q: How quickly can they respond to emergencies?
A: For true emergencies (burst pipes, no heat in winter, no AC in 90°F+ heat), Dick Ray typically arrives within 1–2 hours. Non-emergencies are scheduled within 24–48 hours.
Q: Are their technicians background-checked?
A: Absolutely. All employees undergo drug screening, criminal background checks, and driving record reviews before hiring.
Q: What brands do they service?
A: They work on all major brands (Carrier, Trane, Lennox, Rheem, AO Smith, etc.) and are a certified dealer for American Standard and Navien.
Q: Can I read more Dick Ray Overland Park reviews online?
A: Yes! Verified reviews are available on Google, Yelp, and the company’s website—never edited or filtered.
Final Thoughts: Is Dick Ray Right for You?
If you’re an Overland Park homeowner seeking a local, licensed, and highly rated plumbing and HVAC provider, Dick Ray Master Plumber Heating And Cooling delivers consistent value. With near-perfect customer ratings, transparent pricing, and master-level expertise, they’ve earned trust in one of Kansas’s most competitive service markets.
Before you book your next repair or replacement, read real reviews, compare warranties, and choose a contractor who treats your home like their own. Dick Ray does exactly that.
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Your comfort shouldn’t be a gamble. Choose skill. Choose trust. Choose local.
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