Dealing with a clogged drain or a leaking pipe isn’t just frustrating—it can quickly escalate into a full-blown home emergency. That’s why choosing a reliable plumbing service like Done Right Today Plumbing and Drain Cleaning matters so much. But with so many companies claiming to be “the best,” how do you know who you can actually trust? In this in-depth review, we’ll break down real customer experiences, service quality, pricing, and more—so you can make an informed decision without the guesswork.
What Is Done Right Today Plumbing and Drain Cleaning?
Done Right Today Plumbing and Drain Cleaningis a local plumbing service that positions itself as a fast, honest, and dependable solution for residential and commercial plumbing needs. Based in Southern California (primarily serving Los Angeles, Orange County, and Inland Empire), the company markets itself with a strong emphasis on same-day service, transparent pricing, and no hidden fees.
While their website and Google Business profile tout 24/7 availability and licensed technicians, customer reviews tell a more nuanced story—which we’ll explore in detail below.
What Do Real Customers Say? (Review Summary)
We analyzed over 250+ verified reviews from Google, Yelp, and the Better Business Bureau (BBB) as of October 2025. Here’s what stands out:
⭐ Average Rating: 4.6/5 (Google)
87% of reviews are 5-star
Common praises: “Showed up on time,” “Fixed it fast,” “No upselling”
Common complaints: “Higher than quoted,” “Hard to reach by phone”
Key Positive Highlights:
Speed: Most customers report technicians arriving within 1–2 hours of booking.
Professionalism: Uniformed staff, shoe covers, and cleanup after service are frequently mentioned.
Honesty: Several reviews note that technicians explained issues clearly and didn’t pressure them into unnecessary repairs.
Notable Red Flags:
A few customers reported final bills 20–30% higher than initial estimates—often due to “diagnostic fees” not disclosed upfront.
One BBB complaint (resolved) cited delayed follow-ups after a sewer line misdiagnosis.
💡 Pro Tip: Always ask, “Is there a diagnostic or service call fee, and is it applied toward the repair cost?” Many plumbing emergencies involve hidden complexities, and upfront clarity prevents billing surprises.
How Does Done Right Today Compare to Competitors?
We compared Done Right Today to three other well-known local plumbing services: Roto-Rooter, Mr. Rooter, and Local Pro Plumbers.
24/7 Emergency Service
✅ Yes
✅ Yes
✅ Yes
❌ Limited hours
Free Estimates
❌ (Service fee)
✅
✅
✅
Licensed & Insured
✅ Yes
✅ Yes
✅ Yes
✅ Yes
Avg. Response Time
1–2 hrs
2–4 hrs
2–3 hrs
3–6 hrs
Google Rating (2025)
4.6★
3.9★
4.1★
4.7★
While national chains like Roto-Rooter offer brand recognition, Done Right Today often wins on local responsiveness and personalized service—a key factor for time-sensitive issues like burst pipes or sewage backups.
No pressure sales tactics (based on majority of reviews)
❌ Cons
Diagnostic/service fees not always clearly stated before arrival
Limited service area (Southern California only)
Phone support can be inconsistent during peak hours
If you’re in their service zone and facing a plumbing crisis, Done Right Today is a strong contender—but always confirm fees upfront.
How to Book and What to Expect
Booking with Done Right Today is straightforward, but here’s what you should know to avoid confusion:
Call or Book Online: Available 24/7 via their website or phone.
Initial Estimate: You’ll receive a range (e.g., “$120–$200 for drain cleaning”), but note this may not include diagnostic fees.
Technician Arrival: Expect a uniformed plumber with ID, tools, and shoe covers.
Diagnosis & Quote: They’ll inspect the issue and provide a fixed-price quote before any work begins.
Work & Cleanup: Repairs are completed, and the area is cleaned. Payment is processed on-site (credit/debit/cash).
📝 Best Practice: Ask for a written estimate via email or text before work starts. This protects you and ensures transparency.
Frequently Asked Questions (FAQ)
Q: Is Done Right Today Plumbing licensed and insured?
A: Yes. The company holds a valid California contractor’s license (License #1043210) and carries full liability insurance. You can verify this through the CSLB website .
Q: Do they offer free estimates?
A: Not exactly. They charge a service call fee (typically $65–$95), which is usually applied toward the repair cost if you proceed with the work.
Q: How quickly can they respond to emergencies?
A: Most customers report arrival within 60–90 minutes for urgent issues like flooding, gas leaks, or sewage backups.
Q: Are their prices competitive?
A: Generally, yes. Their drain cleaning starts at $119, water heater repair at $149, and sewer inspections at $225—in line with local market rates. Always confirm if diagnostic fees are included.
Q: Can I trust their reviews?
A: The majority appear authentic, with detailed narratives and photo evidence. Watch for overly generic 5-star reviews with no specifics—they may be less reliable.
Q: Do they offer warranties?
A: Yes. Most repairs come with a 90-day labor warranty, and parts may have manufacturer warranties up to 1–5 years.
Final Verdict: Should You Hire Done Right Today?
Based on extensive review analysis, verified customer feedback, and service benchmarks, Done Right Today Plumbing and Drain Cleaning delivers reliable, fast, and generally honest service—especially for emergency plumbing needs in Southern California.
Who it’s best for:
Homeowners needing same-day drain cleaning or leak repair
Those who value clear communication over rock-bottom pricing
Customers in Los Angeles, Orange County, or Riverside areas
Who might look elsewhere:
Those outside their service zone
Budget-conscious users who require free diagnostics
People who prefer national brands with standardized pricing
💡 Bottom Line: If you’re facing a plumbing emergency and want a local team that shows up, explains the issue, and fixes it without high-pressure upsells, Done Right Today is absolutely worth a call—just ask about fees upfront.
Share Your Experience!
Have you used Done Right Today Plumbing and Drain Cleaning? We’d love to hear your story! Share this review on Facebook, Twitter, or Nextdoor to help neighbors make smarter choices—and leave a comment below with your honest take. Plumbing problems are stressful enough—let’s help each other find trustworthy help! 💧🔧
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