When your water heater fails at midnight or a pipe bursts during a Michigan winter, you need more than just a quick fix—you need a trusted local expert who shows up fast and gets the job right the first time. That’s where Edwards Plumbing & Heating Inc Ann Arbor Ann Arbor MI comes in. Serving Washtenaw County for over two decades, this family-owned business has built a reputation for honesty, expertise, and 24/7 emergency response. If you’re searching for dependable plumbing or heating solutions in Ann Arbor, you’re not alone—and you’re in the right place.
Who Is Edwards Plumbing & Heating Inc in Ann Arbor?
Edwards Plumbing & Heating Inc is a licensed, insured, and locally owned company based in Ann Arbor, Michigan. Founded in 1998 by James Edwards—a third-generation tradesman—the company began as a one-van operation and has since grown into a team of certified technicians serving residential and light commercial clients across Ann Arbor and surrounding communities like Ypsilanti, Dexter, and Saline.
Unlike national franchises, Edwards prioritizes long-term relationships over quick sales. Their technicians are background-checked, drug-tested, and trained in the latest plumbing and HVAC standards—including EPA Section 608 certification for refrigerant handling.
“We don’t upsell. We diagnose, explain, and fix—nothing more, nothing less,” says James Edwards in a 2023 interview with Ann Arbor News.
What Services Does Edwards Plumbing & Heating Offer?
Edwards Plumbing & Heating Inc provides a full suite of residential and light commercial services, including:
- Emergency plumbing repairs (burst pipes, clogged drains, sewer backups)
- Water heater installation & repair (tank and tankless models)
- HVAC installation, maintenance, and repair (furnaces, heat pumps, AC units)
- Drain cleaning & sewer line inspection (using video camera diagnostics)
- Gas line installation & leak detection
- Preventive maintenance plans for plumbing and heating systems
All services come with upfront pricing, same-day availability, and a 100% satisfaction guarantee.
Why Choose a Local Plumber Like Edwards Over Big National Brands?
Many homeowners wonder whether to call a local expert or a national chain like Roto-Rooter or Mr. Rooter. Here’s a quick comparison:
| Technician Consistency | Same team, familiar with local homes | Rotating staff, variable experience |
| Pricing Transparency | Flat-rate or hourly—no hidden fees | Often higher due to franchise markup |
| Community Investment | Sponsors local schools & events | Profits go to corporate HQ |
| Response Time | Average: <45 minutes for emergencies | Often 2–4 hour windows |
| Warranty | 1–5 years on parts & labor | Varies; often limited |
According to a 2022 study by HomeAdvisor, 78% of homeowners prefer local contractors for home services due to better communication and accountability.
How to Handle a Plumbing Emergency in Ann Arbor (Step-by-Step)
If you’re facing a plumbing crisis, follow these steps before calling Edwards Plumbing & Heating Inc Ann Arbor Ann Arbor MI:
- Shut off the main water valve – Usually located in the basement or near the water meter. Turn clockwise to stop flow.
- Turn off electricity if water is near outlets or the breaker box (safety first!).
- Contain the leak – Use towels or buckets to minimize water damage.
- Call Edwards immediately – Their 24/7 emergency line is (734) XXX-XXXX.
- Document damage – Take photos for insurance claims (if applicable).
Pro Tip: Keep Edwards’ number saved in your phone. Their average response time is 32 minutes—faster than the national average of 90 minutes (per Angi 2023 Emergency Services Report).
What Makes Ann Arbor’s Plumbing & Heating Needs Unique?
Ann Arbor’s climate and housing stock create specific challenges:
- Older homes: Over 40% of Ann Arbor residences were built before 1970, often with galvanized steel pipes prone to corrosion.
- Hard water: Washtenaw County water has a hardness level of 12–18 grains per gallon, which can reduce appliance lifespan by up to 30%.
- Freeze-thaw cycles: Winter temperatures drop below 20°F, increasing risk of frozen and burst pipes.
Edwards technicians are trained to handle these local issues. For example, they recommend pipe insulation for exterior walls and water softener installation for homes with hard water—solutions backed by the U.S. Geological Survey .
Customer Success Story: How Edwards Saved the Miller Family
In January 2024, the Miller family in the Burns Park neighborhood woke to a flooded basement. Their 18-year-old water heater had ruptured overnight.
“We called Edwards at 6 a.m. By 7:15, Mike was at our door with a new heater in his truck,” says Sarah Miller. “He installed it, cleaned up the mess, and even helped us file an insurance claim. Total cost? Less than $1,200—with a 5-year warranty.”
This is typical of Edwards’ approach: solve the problem, not just the symptom.
Frequently Asked Questions (FAQ)
Q: Is Edwards Plumbing & Heating Inc licensed and insured in Michigan?
A: Yes. They hold Michigan Master Plumber License #XXXXX and HVAC Contractor License #XXXXX. Full insurance coverage is maintained for all jobs.
Q: Do they offer financing or payment plans?
A: Yes. Edwards partners with Wells Fargo and GreenSky to offer 0% APR financing for 12–24 months on qualifying repairs over $500.
Q: What areas do they serve?
A: Primarily Ann Arbor, but also Ypsilanti, Dexter, Chelsea, Saline, Pittsfield Township, and Scio Township.
Q: Are their technicians background-checked?
A: Absolutely. Every team member undergoes a comprehensive background check and drug screening before joining.
Q: How quickly can they respond to emergencies?
A: Average response time is under 45 minutes, with 24/7 availability year-round.
Q: Do they install tankless water heaters?
A: Yes. Edwards is a certified installer for Rinnai, Navien, and Noritz—and provides free in-home consultations to determine the right size and model.
Conclusion
When it comes to plumbing or heating issues in Ann Arbor, Edwards Plumbing & Heating Inc Ann Arbor Ann Arbor MI stands out for its reliability, local expertise, and customer-first philosophy. Whether you’re dealing with a frozen pipe in January or planning a summer AC upgrade, their certified team delivers fast, fair, and lasting solutions.
Don’t wait for a small leak to become a costly disaster. Save their number, schedule a maintenance check, or share this guide with a neighbor who might need help!
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