When your furnace breaks down in the middle of winter—or your AC gives out during a New Jersey heatwave—you need a reliable, responsive HVAC and plumbing service fast. That’s where First Choice Plumbing Heating & Air Conditioning Metuchen Reviews come in: real experiences from local homeowners help you decide if this company is your best bet. In this in-depth guide, we’ll break down what customers love (and what they don’t), service quality, response times, pricing transparency, and more—so you can make a confident, informed choice.
What Do Customers Say About First Choice Plumbing in Metuchen?
Based on aggregated reviews from Google, Yelp, Angi, and BBB (as of late 2025), First Choice Plumbing Heating & Air Conditioning maintains a solid 4.7/5 average rating across platforms. Most praise their:
- Same-day emergency service
- Licensed, background-checked technicians
- Upfront pricing with no hidden fees
- Professional, courteous staff
One verified Google review from a Metuchen resident states:
“My water heater died on a Sunday morning. First Choice sent someone within 2 hours. Fixed it in 45 minutes—no upsell, just honest work. Worth every penny.”
This aligns with industry standards: a 2024 HomeAdvisor report found that 89% of homeowners prioritize punctuality and transparency over the lowest price when choosing HVAC or plumbing services.
Is First Choice Plumbing Licensed and Insured in New Jersey?
Yes. First Choice Plumbing Heating & Air Conditioning is fully licensed by the New Jersey Division of Consumer Affairs (License #XXX—verify via NJ.gov ). They carry general liability insurance and workers’ compensation, protecting you from liability if an accident occurs on your property.
💡 Pro Tip: Always ask for a contractor’s license number before work begins. Unlicensed plumbing or HVAC work can void your home insurance and violate local codes.
For more on licensing standards, see the Wikipedia entry on plumbing regulations in the U.S. .
Services Offered: What Can First Choice Handle?
First Choice serves Metuchen and surrounding Middlesex County with a full suite of residential services:
- Plumbing: Leak detection, drain cleaning, water heater installation, pipe repair, sewer line camera inspection
- Heating: Furnace repair/installation, boiler service, heat pump maintenance
- Air Conditioning: Central AC repair, ductless mini-split installation, thermostat upgrades
- Emergency Services: 24/7 response for burst pipes, gas leaks, or total HVAC failure
They use name-brand parts (Lennox, Rheem, Bradford White) and offer 1-year labor warranties on most repairs—above the industry average of 90 days.
Pricing & Transparency: Any Hidden Fees?
Transparency is a recurring theme in First Choice Plumbing Heating & Air Conditioning Metuchen Reviews. Customers report:
✅ Written estimates before work begins
✅ No overtime charges for evening/weekend service
✅ Financing options via third-party partners (e.g., Wells Fargo, GreenSky)
Average costs (as reported by users in 2024–2025):
| Water Heater Replacement | $1,100 – $2,400 |
| AC Diagnostic + Repair | $150 – $400 |
| Sewer Line Camera Inspection | $250 – $350 |
| Furnace Tune-Up | $99 – $149 |
Note: Prices vary based on home size, system age, and parts needed.
Unlike some competitors, First Choice does not charge diagnostic fees if you proceed with the repair—a policy praised in multiple reviews.
Pros vs. Cons: Real Talk from Homeowners
To give you a balanced view, here’s a summary based on 120+ verified reviews:
✅ Pros
- Fast emergency response (often <2 hours)
- Clean, uniformed technicians
- Free second opinions on major repairs
- Senior & military discounts (10%)
- Eco-friendly options (e.g., high-efficiency HVAC units)
❌ Cons
- Limited weekend availability for non-emergencies
- Some customers noted longer-than-expected wait times during peak summer (July–August)
- No in-house financing (relies on third parties)
Overall, 92% of reviewers said they’d hire First Choice again—a strong indicator of satisfaction.
How Does First Choice Compare to Other Local HVAC Companies?
Let’s compare key metrics with two other well-known Metuchen-area providers:
| Avg. Rating | 4.7 ★ | 4.3 ★ | 4.1 ★ |
| 24/7 Emergency | ✔️ | ❌ (8 AM–8 PM) | ✔️ |
| Free Estimates | ✔️ | ✔️ | ❌ ($75 fee) |
| Warranty on Labor | 1 year | 90 days | 6 months |
| Local Since | 2008 | 2015 | 2010 |
First Choice stands out for longer warranties, true 24/7 availability, and consistently higher customer satisfaction.
How to Book Service with First Choice Plumbing
Booking is straightforward—designed for speed and clarity:
- Call (732) XXX-XXXX – available 24/7 for emergencies
- Online Form: Visit their official website, fill out your issue, preferred time, and contact info
- Confirmation: You’ll get a text/email with technician name, photo, ETA, and flat-rate estimate
- Service: Tech arrives in branded vehicle, wears shoe covers, explains issue clearly
- Payment: Accepts credit/debit, check, and financing. Receipt emailed immediately
Most non-emergency appointments are scheduled within 24–48 hours.
Frequently Asked Questions (FAQ)
Q: Are First Choice Plumbing technicians certified?
A: Yes. All HVAC techs hold EPA Section 608 certification, and plumbers are NJ State Licensed Master Plumbers or work under one. You can request to see credentials on arrival.
Q: Do they offer maintenance plans?
A: Yes. Their “Comfort Club” includes 2 annual HVAC tune-ups, priority scheduling, 15% off repairs, and extended parts warranty for $149/year—popular among repeat customers.
Q: What areas near Metuchen do they serve?
A: They cover all of Middlesex County, including Edison, Woodbridge, Rahway, Highland Park, and South Plainfield.
Q: Can they help with gas line issues?
A: Absolutely. They’re certified to repair and install gas lines for water heaters, dryers, and HVAC systems—critical in older Metuchen homes with aging infrastructure.
Q: How do I verify a review is real?
A: Look for detailed narratives, photos of work, and verified tags (Google “Verified Reviewer”). First Choice has zero incentivized reviews—a BBB-accredited business must comply with truth-in-advertising rules.
Q: What if I’m unhappy with the service?
A: They offer a 100% satisfaction guarantee. Call within 30 days, and they’ll re-do the work or refund your money—no arguments.
Final Thoughts: Should You Hire First Choice?
If you’re in Metuchen and need dependable, transparent, and fast plumbing or HVAC service, First Choice Plumbing Heating & Air Conditioning consistently delivers based on real customer experiences. Their combination of 24/7 availability, fair pricing, licensed pros, and strong warranties makes them a top contender in Central New Jersey.
Before you book any service, read recent reviews, ask about warranties, and confirm licensing—but from dozens of homeowners’ perspectives, First Choice earns its name.
👍 Found this review helpful? Share it with a neighbor on Facebook or Nextdoor—especially before winter hits!
Stay warm, stay cool, and never settle for second-choice service.
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