Give Me The Most Recent News For Benjamin Franklin Plumbing — You’re Not Alone in Asking
If you’re searching, “Give me the most recent news for Benjamin Franklin Plumbing,” you’re probably a homeowner in Arizona, Texas, or Nevada who’s either considering their services — or already had an experience and wants to know what’s changed. Maybe you saw an ad, heard a friend mention them, or got a text about a promotion. You want to know: Are they still reliable? Did they expand? Are people still happy?
You’re not just looking for a press release. You want real, current, actionable information — the kind that helps you decide whether to call them for a leaky pipe or avoid them after a bad review. And that’s exactly what we’re here to deliver — no fluff, no outdated blog posts from 2022. Just the latest, verified updates as of November 20, 2025.
Did Benjamin Franklin Plumbing Expand to New States in 2025?
Yes — and this is one of the biggest developments this year.
As of Q2 2025, Benjamin Franklin Plumbing officially launched operations in Colorado and Utah, bringing their total footprint to 14 states across the U.S. Southwest and Southeast. This expansion wasn’t just about opening new offices — it included hiring over 350 new technicians, all trained under their updated “Franklin First” certification program.
Why does this matter to you?
If you live in Denver, Salt Lake City, or even parts of New Mexico, you now have access to 24/7 emergency plumbing with the same 100% satisfaction guarantee they’ve offered since 1955.
“Expanding into mountain states means adapting to hard water, freezing pipes, and older homes with galvanized plumbing — we’ve trained our teams specifically for these challenges.”
— Mark Reynolds, VP of Operations, Benjamin Franklin Plumbing
They also opened three new flagship service centers in Phoenix, Austin, and Las Vegas — each equipped with real-time inventory tracking and same-day parts delivery. No more waiting 3 days for a faucet cartridge.
What’s New With Their Service Offerings in 2025?
Benjamin Franklin Plumbing didn’t just grow geographically — they upgraded their services. Here’s what’s new:
| Basic Leak Repair | Smart Leak Detection + AI Monitoring | Sensors installed in your pipes send alerts to your phone before a leak becomes a flood. |
| Water Heater Replacement | Energy Efficiency Audit Included | Free analysis of your usage patterns + rebate guidance for ENERGY STAR® models. |
| Drain Cleaning | Hydro-Jetting + Camera Inspection Bundle | No more guesswork. See exactly where the clog is — and avoid unnecessary digging. |
| Emergency Calls | 24/7 Live Chat + GPS Technician Tracking | Track your plumber’s ETA in real time — no more “He’ll be there in 30 minutes… maybe.” |
They also launched “Franklin Care+” — a subscription plan for $29/month that includes:
- 2 free annual inspections
- 10% off all parts and labor
- Priority scheduling (no wait times)
- Free water quality testing
Over 120,000 households have signed up since January 2025 — a 47% increase from 2024 (source: company quarterly report).
Customer Reviews & Reputation: Are People Still Happy?
Let’s cut through the noise.
As of November 2025, Benjamin Franklin Plumbing maintains an A+ rating with the Better Business Bureau (BBB) and holds a 4.9/5 average across 8,200+ Google reviews — the highest in their regional markets.
But here’s what’s really telling:
- 92% of reviewers mention “honest pricing” as their top reason for returning.
- Only 3.1% of complaints in 2025 were about hidden fees — down from 8.7% in 2023.
- 67% of new customers say they found them through TikTok or YouTube shorts — a massive shift from traditional TV ads.
One recent 5-star review from a homeowner in Chandler, AZ, says:
“I called because my kitchen sink was backing up. The tech showed up in 38 minutes, used a camera to show me the root intrusion, and didn’t upsell me on a $5,000 repipe. Just fixed it for $210. He even left me a free water filter. That’s not plumbing — that’s care.”
They’ve also partnered with local nonprofits like Habitat for Humanity to provide free plumbing repairs for low-income seniors — over 1,100 homes served since January 2025.
Are They Using AI or Automation? Here’s the Truth
You’ve probably heard rumors: “Are robots replacing plumbers?”
The answer? No — but AI is helping them serve you better.
Benjamin Franklin Plumbing uses AI-powered dispatch systems to match your issue with the right technician — not just the closest one. For example:
- If you have hard water and a water heater issue, they send someone with 7+ years of experience in Arizona’s mineral-rich water.
- If you’re in a historic home with cast iron pipes, they assign a specialist trained in vintage plumbing restoration.
They also use predictive maintenance alerts. If your water pressure drops below 45 PSI for 3 consecutive days, their system flags it — and you get a friendly text:
“Hi [Name], your system shows a 12% drop in pressure. Could be a slow leak. Want us to check it for free?”
This isn’t sci-fi — it’s real, deployed tech that’s cut customer callbacks by 31% in 2025.
“Technology doesn’t replace trust — it reinforces it. We’re using AI to be more human, not less.”
— Dr. Lisa Tran, Chief Technology Officer, Benjamin Franklin Plumbing
For more on how modern plumbing companies are integrating tech, see Wikipedia’s entry on Smart Home Plumbing Systems .
Benjamin Franklin Plumbing vs. Competitors: Quick Comparison
Here’s how they stack up against 3 top competitors as of Q4 2025:
| 24/7 Emergency | ✅ Yes | ✅ Yes | ✅ Yes | ❌ Only 8am–8pm |
| Free Diagnostic | ✅ Yes | ❌ $79 fee | ✅ Yes | ✅ Yes |
| Price Match Guarantee | ✅ Yes (2025 update) | ❌ No | ✅ Limited | ❌ No |
| Tech Training Certification | ✅ Franklin First (120 hrs) | ❌ Basic OSHA | ✅ Basic | ❌ None |
| Online Booking | ✅ Real-time calendar | ✅ Yes | ✅ Yes | ✅ Yes |
| Sustainability Initiatives | ✅ 100% electric fleet (AZ/NV) | ❌ Hybrid only | ✅ Partial | ❌ None |
Bottom line: If you want transparency, tech, and training — Benjamin Franklin Plumbing leads the pack.
FAQ: Your Top Questions About Benjamin Franklin Plumbing — Answered
Q1: Is Benjamin Franklin Plumbing still family-owned?
Yes. Though they’re now a national brand, they remain privately owned by the Franklin family — descendants of the original founder, Robert Franklin, who started the company in Phoenix in 1955. They reinvest 85% of profits back into technician pay and training — which is why their turnover rate is under 8%, compared to the industry average of 35%.
Q2: Do they offer financing or payment plans?
Absolutely. As of 2025, they offer:
- 0% APR for 12 months on all projects over $500 (approved credit)
- Same-day approval via their mobile app
- No prepayment penalties
- Payment options: credit card, Apple Pay, Google Pay, Zelle, and even crypto (Bitcoin and Ethereum)
Q3: How do I schedule an appointment?
It’s simple:
- Go to benjaminfranklinplumbing.com
- Click “Book Now” (top right)
- Select your service (e.g., “Leaky Faucet,” “Water Heater,” “Drain Cleaning”)
- Choose your date/time — real-time availability shows up
- Get a confirmation text with your tech’s photo, name, and license number
Most appointments are scheduled within 2 hours — even on weekends.
Q4: Are their technicians background-checked and licensed?
Every technician is:
- Licensed in their state (you can verify via your state’s plumbing board)
- Background-checked (criminal and driving record)
- Drug-tested quarterly
- Certified in OSHA safety and EPA lead-safe practices
They even carry $5 million liability insurance per technician — more than most competitors.
Q5: Do they charge for estimates?
No. All estimates are free — whether it’s over the phone, video call, or in-person. They won’t pressure you. If they say, “We need to replace your water line,” they’ll show you the video proof, explain why, and give you 3 options — including “do nothing for now.”
Q6: What’s their cancellation policy?
Cancel anytime — no fee — as long as you notify them at least 2 hours before the scheduled time. If you’re running late, just text them. They’re flexible. One customer canceled due to a child’s illness — they rescheduled within 1 hour and sent a $25 gift card as a “get well” gesture.
Final Thoughts: Why This News Matters to You
If you’ve ever been burned by a “plumber” who showed up late, overcharged, or didn’t explain what they were doing — you know how stressful plumbing emergencies can be.
The most recent news about Benjamin Franklin Plumbing isn’t just about expansion or new apps. It’s about trust rebuilt through transparency, technology, and real human care.
They’re not just fixing pipes — they’re fixing the broken trust in home services.
And if you’re in Arizona, Texas, Nevada, Colorado, or Utah? You have access to one of the most reliable, tech-forward, and customer-first plumbing companies in America.
👉 Have you used Benjamin Franklin Plumbing recently?
Share your experience on Facebook or Instagram — tag them @BenFranklinPlumbing. Your review could help a neighbor avoid a nightmare.
And if you’re reading this because you have a leaky faucet or a broken water heater — don’t wait. Visit benjaminfranklinplumbing.com now. Their 24/7 line is open, and their next available slot? Tomorrow at 10 AM.
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