Dealing with a botched plumbing job is more than just frustrating—it can lead to costly water damage, health hazards, or even legal trouble. If you’re in Texas and need to know how to file a complaint against a plumber in Texas, you’re not alone. Thousands of Texans face similar issues each year, and the good news is there’s a clear, official path to hold unprofessional plumbers accountable. This guide walks you through every step with empathy, clarity, and authority—so you can protect your home and your rights.
Why Should You File a Complaint Against a Plumber in Texas?
Filing a formal complaint isn’t just about getting justice for your situation—it helps protect other homeowners too. According to the Texas State Board of Plumbing Examiners (TSBPE), over 1,200 complaints were filed against licensed plumbers in 2023 alone. Many involved unlicensed work, shoddy installations, or failure to follow state plumbing codes.
By reporting misconduct, you:
- Prevent the plumber from repeating the same mistakes with others
- Contribute to industry accountability
- May qualify for restitution or corrective action
💡 Expert Insight: “Complaints are essential for maintaining licensing standards,” says Maria Lopez, a former TSBPE compliance officer. “Even if you’ve already fixed the issue yourself, reporting it creates a paper trail that can trigger audits or license reviews.”
Who Regulates Plumbers in Texas?
In Texas, plumbers are regulated by the Texas State Board of Plumbing Examiners (TSBPE)—the official state agency responsible for licensing, enforcement, and consumer protection in the plumbing trade.
🔗 Learn more about occupational licensing in the U.S. on Wikipedia .
The TSBPE handles:
- License verification
- Code violations
- Complaint investigations
- Disciplinary actions (fines, suspensions, or license revocation)
Note: As of 2023, some TSBPE functions were temporarily transferred to the Texas Department of Licensing and Regulation (TDLR) during legislative review, but complaints about plumbers still route through the TSBPE portal.
Step-by-Step: How to File a Complaint Against a Plumber in Texas
Follow these 5 concrete steps to ensure your complaint is processed quickly and effectively:
1. Gather All Relevant Documentation
Before filing, collect:
- Copy of the contract or work agreement
- Invoices and payment receipts
- Photos or videos of faulty work
- Emails, texts, or call logs with the plumber
- Inspection reports (if a third party assessed the damage)
✅ Pro Tip: Save everything in a digital folder labeled “Plumber Complaint – [Date]” for easy reference.
2. Verify the Plumber’s License Status
Go to the TSBPE License Lookup Tool and enter the plumber’s name or license number. If they’re unlicensed, that’s a serious violation—and strengthens your case.
3. Complete the Official Complaint Form
Visit the TSBPE website and download the Consumer Complaint Form (Form #PLB-007). Fill it out with:
- Your full contact info
- Plumber’s business name and license number
- Detailed description of the issue (include dates, locations, and specific code violations if known)
- Attach all supporting documents
📝 Be Specific: Instead of “bad work,” write: “Installed a water heater without a thermal expansion tank, violating IPC Section 607.3.”
4. Submit the Complaint
You can submit via:
- Online: Through the TSBPE portal (fastest method)
- Email: complaints@tsbpe.texas.gov
- Mail: TSBPE, P.O. Box 4200, Austin, TX 78765
There is no fee to file a complaint.
5. Follow Up and Cooperate with the Investigation
After submission, TSBPE assigns a case number and investigator. They may:
- Contact you for clarification
- Inspect the plumbing work
- Request a response from the plumber
The process typically takes 60–90 days, though complex cases may take longer.
Common Reasons for Filing a Plumbing Complaint in Texas
Not every plumbing issue warrants a state complaint—but these legitimate grounds do:
| Unlicensed Work | Plumber performed work without a valid Texas license |
| Code Violations | Improper venting, cross-connections, or backflow issues |
| Failure to Pull Permits | Major installations done without required city permits |
| Fraud or Misrepresentation | Charged for work never done or used substandard materials |
| Abandonment | Took payment but never completed the job |
⚠️ Note: Disputes over pricing or minor delays usually fall under civil court—not TSBPE jurisdiction—unless fraud is involved.
What Happens After You File?
Once your complaint is reviewed, TSBPE may:
- Dismiss it (if insufficient evidence)
- Issue a warning or fine to the plumber
- Require corrective work at the plumber’s expense
- Suspend or revoke the plumber’s license
In 2024, 23% of upheld complaints resulted in license suspension, according to TSBPE annual reports.
You’ll receive written notification of the outcome. While TSBPE cannot award monetary damages, their findings can support a small claims court case if you seek reimbursement.
Can You Sue a Plumber in Texas?
Yes—but filing a TSBPE complaint and suing are separate actions.
- TSBPE: Addresses licensing and code compliance
- Small Claims Court: Handles financial compensation (up to $20,000 in Texas)
If you’re seeking a refund or repair costs, consider filing in justice court after exhausting the TSBPE process. Keep your complaint documentation—it’s powerful evidence.
FAQ: How to File a Complaint Against a Plumber in Texas
Q1: How long do I have to file a complaint?
A: TSBPE recommends filing within 12 months of discovering the issue. Delayed complaints may lack sufficient evidence for investigation.
Q2: Can I file a complaint against an unlicensed plumber?
A: Yes—and you should. Working without a license is a Class A misdemeanor in Texas. TSBPE investigates unlicensed activity and may refer cases to local prosecutors.
Q3: Will the plumber know it was me who filed?
A: Complaints are not anonymous, but your contact info is kept confidential during initial review. The plumber will eventually see your name if the case proceeds to formal investigation.
Q4: What if the plumber fixed the problem after I complained?
A: Still file the complaint. TSBPE tracks patterns of misconduct—even if resolved, repeated issues can lead to disciplinary action.
Q5: Does TSBPE help me get my money back?
A: Not directly. They enforce licensing rules, not financial restitution. However, their findings can strengthen your case in small claims court.
Q6: Can I check if a plumber has past complaints?
A: Yes. Use the TSBPE License Lookup . Disciplinary history (if public) appears under “Enforcement Actions.”
Conclusion
Knowing how to file a complaint against a plumber in Texas empowers you to stand up for safe, professional plumbing standards—and protect your biggest investment: your home. Whether you’re dealing with leaky pipes, illegal installations, or outright fraud, the TSBPE provides a clear, no-cost path to accountability.
Don’t stay silent. One complaint can prevent dozens of future homeowners from suffering the same stress and expense.
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