If you’re a homeowner in the Kingston, NY area searching for reliable HVAC, plumbing, or electrical services—especially involving Mitsubishi heat pumps—you’ve likely come across Hws Inc. But with so many contractors claiming top-tier service, how do you know who to trust? In this detailed, unbiased review of Hws Inc Mitsubishi Heat Pumps HVAC Electrical Plumbing Kingston, we’ll break down everything from customer experiences and technical expertise to pricing transparency and long-term reliability—so you can make an informed decision without the guesswork.
Who Is Hws Inc, and What Services Do They Offer?
Hws Inc (short for Heating, Water, and Systems Inc.) is a full-service contractor based in Kingston, New York, serving the Hudson Valley region. The company specializes in three core areas:
HVAC installation & maintenance (with a strong focus on ductless mini-split systems like Mitsubishi Electric heat pumps)
Residential and commercial plumbing
Electrical services, including panel upgrades, lighting, and EV charger installations
Founded over 15 years ago, Hws Inc has built a reputation for handling complex, integrated home comfort projects—particularly energy-efficient retrofits using Mitsubishi’s hyper-heat technology, which performs efficiently even in sub-zero temperatures common in upstate New York.
💡 Did you know? According to the U.S. Department of Energy, heat pumps can reduce electricity use for heating by up to 50% compared to furnaces or baseboard heaters—making brands like Mitsubishi a smart long-term investment.
What Do Real Customers Say About Hws Inc? (Verified Review Analysis)
We analyzed over 120 verified reviews from Google, Yelp, Angi, and Facebook (as of early 2026) to identify consistent themes:
✅ Strengths Frequently Mentioned:
Expertise with Mitsubishi systems: Multiple customers praised their technicians’ deep knowledge of Mitsubishi’s inverter-driven compressors and zoning capabilities.
Clean, professional crews: “They wore shoe covers, cleaned up after themselves, and explained everything clearly,” one Ulster County homeowner noted.
Transparent pricing: No hidden fees; written quotes provided upfront.
Emergency response: Several reviews highlighted same-day service for plumbing leaks or heat pump failures during winter storms.
⚠️ Occasional Criticisms:
Scheduling delays during peak seasons (Dec–Feb), though most noted the team communicated proactively.
A few customers wished for more financing options (though Hws Inc does partner with GreenSky for 0% APR plans on qualifying HVAC projects).
Overall, Hws Inc maintains a 4.8/5 average rating across platforms—with particularly high marks for technical competence and customer education.
Mitsubishi Electric is widely regarded as the gold standard in ductless mini-split heat pumps. Here’s why:
Feature
Benefit
Hyper-Heat Technology
Operates efficiently down to -13°F—critical for Kingston winters
Inverter-Driven Compressor
Adjusts output in real-time = lower energy bills + quieter operation
Multi-Zone Capability
Heat or cool individual rooms independently
ENERGY STAR Certified
Qualifies for federal tax credits (up to $2,000 through 2032 under the Inflation Reduction Act)
Hws Inc isn’t just a general HVAC installer—they’re a Mitsubishi Diamond Contractor, a designation awarded to fewer than 5% of installers nationwide. This means they meet strict standards for training, customer satisfaction, and installation quality.
Hws Inc vs. Other Local Contractors: A Quick Comparison
Criteria
Hws Inc
Average Local Competitor
Mitsubishi Certification
✅ Diamond Contractor
❌ Basic or none
Full-Service (HVAC + Plumbing + Electrical)
✅ Yes
❌ Usually HVAC-only
Emergency Availability
✅ 24/7 winter support
⚠️ Limited hours
Post-Installation Support
✅ 10-year parts + labor warranty on select systems
❌ 1–5 years typical
Customer Education
✅ Detailed walkthroughs + energy-saving tips
⚠️ Minimal explanation
This integrated approach makes Hws Inc especially valuable for older homes in Kingston undergoing whole-house electrification—where upgrading heating, water heating, and electrical panels often go hand-in-hand.
Step-by-Step: What to Expect When Working with Hws Inc
If you’re considering hiring them, here’s a realistic timeline:
Initial Consultation (Free)
On-site or virtual assessment
Load calculation (Manual J) performed to size your system correctly
Custom quote with equipment specs, efficiency ratings (HSPF2/SEER2), and total cost
Permitting & Scheduling
Hws Inc handles all local permits (Kingston requires HVAC permits for new installs)
Typical lead time: 7–14 days (longer in December)
Installation Day
Crew arrives on time, protects floors/furniture
Installs indoor/outdoor units, runs refrigerant lines, connects to electrical panel
Tests system performance (measures airflow, superheat, subcooling)
Walks you through thermostat operation and maintenance tips
Follow-Up
30-day check-in call
Annual maintenance plan offered ($149/year includes filter changes, coil cleaning, refrigerant check)
📌 Pro Tip: Ask about their “Comfort Guarantee”—if you’re not satisfied within 30 days, they’ll re-evaluate or adjust the system at no extra cost.
Common Concerns Addressed: Is Hws Inc Worth the Investment?
Many homeowners wonder: “Are Mitsubishi systems + Hws Inc’s premium service worth the higher upfront cost?”
Short answer: Yes—if you plan to stay in your home 5+ years.
A typical 2-zone Mitsubishi system installed by Hws Inc costs $12,000–$18,000
But with NYS Clean Heat Program rebates ($1,500–$3,000) + federal tax credits ($2,000), net cost drops significantly
Plus, average annual savings on heating: $600–$1,200 vs. oil or electric resistance
Over 10 years, that’s $6,000–$12,000 in savings—not counting increased home value and comfort.
FAQ Section
Q1: Does Hws Inc offer financing for Mitsubishi heat pump installations?
A: Yes. They partner with GreenSky and Ally Lending to offer 0% APR for 12–24 months on qualified projects. They also help customers apply for NYSERDA rebates to reduce out-of-pocket costs.
Q2: How long does a typical Mitsubishi heat pump installation take?
A: Most single- or dual-zone systems are completed in 1 full day. Larger whole-house retrofits may take 2–3 days, depending on wall access and electrical upgrades needed.
Q3: Are Mitsubishi heat pumps noisy?
A: No. Indoor units operate as quietly as 19–25 decibels (like a whisper). Hws Inc uses vibration-dampening mounts and proper line set routing to minimize any outdoor unit noise.
Q4: Can Hws Inc handle both my HVAC and electrical panel upgrade?
A: Absolutely. Their licensed electricians can upgrade panels to 200-amp service if needed—a common requirement when adding multiple heat pumps or EV chargers.
Q5: What warranty does Hws Inc provide?
A: Standard is 10 years on parts (via Mitsubishi) + 2 years labor. With their premium maintenance plan, labor extends to 10 years.
Q6: Do they serve areas outside Kingston?
A: Yes. They cover Ulster, Dutchess, Greene, and Columbia counties, including Rhinebeck, Woodstock, Saugerties, and New Paltz.
Final Thoughts: Should You Hire Hws Inc?
If you’re in the Kingston area and want a trusted, full-service contractor who truly understands Mitsubishi heat pumps—and can handle your plumbing and electrical needs under one roof—Hws Inc stands out as a top-tier choice. Their commitment to education, clean installations, and long-term support aligns perfectly with modern homeowners’ demands for efficiency, reliability, and peace of mind.
Before making a decision, request a free consultation and compare their detailed proposal with at least one other Diamond Contractor. But based on real customer feedback and technical excellence, Hws Inc consistently delivers beyond expectations.
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