It’s 2 a.m. Your kitchen sink is flooding. The water’s rising. Your toddler is crying. You’ve called three companies—no one answers. Then you remember: Lee Company Emergency Plumber Salt Lake City Reviews say they show up in under 30 minutes. You’re desperate. And you’re not alone. Every night in Salt Lake City, over 200 residents face sudden plumbing disasters—burst pipes, sewage backups, water heater failures—with no time to wait for “business hours.” That’s why real people don’t just search for “plumber”—they search for trustworthy, fast, and honest emergency services. And Lee Company keeps showing up—not just with tools, but with empathy.
Let’s dive into what makes their reviews so powerful… and why you might want to save this page before your next crisis.
Why Do So Many Salt Lake City Residents Trust Lee Company for Emergency Plumbing?
When disaster strikes, you don’t need a sales pitch—you need proof.
According to a 2024 survey by the Utah Homeowners Association, 68% of residents who experienced a major plumbing emergency said “response time” was their #1 deciding factor. And Lee Company? They average 22 minutes from call to arrival across Salt Lake County—faster than 92% of local competitors (per Yelp’s 2025 Emergency Service Benchmark Report).
But speed isn’t everything.
Look at this real review from Sarah T., a single mom in Draper:
“My water heater exploded at 3 a.m. I called Lee Company on a whim. Within 20 minutes, Carlos was there—wearing gloves, explaining everything, and even helped me move my kids’ toys out of the flood zone. He didn’t upsell. He fixed it. I cried. Not from stress—from relief.”
That’s the Lee Company difference: trained technicians who treat your home like their own.
They’re not just plumbers. They’re certified by the Plumbing-Heating-Cooling Contractors Association (PHCC) and undergo monthly training on modern pipe systems, smart water sensors, and emergency shut-off protocols.
How Do Lee Company’s Emergency Services Actually Work? (Step-by-Step)
Here’s what happens when you call Lee Company during an emergency—no fluff, just facts:
- You Call (24/7): Dial (801) 531-4000 or click “Emergency Now” on their website. No automated menu. A live person answers—always.
- They Diagnose Over the Phone (in 60 seconds): “Is it hot water or cold? Is it leaking under the sink or from the ceiling?” They ask 3 quick questions to prep the right tech and tools.
- Dispatch Within 5 Minutes: A technician is assigned and sent with GPS tracking. You get a text with their name, photo, and ETA.
- Arrival in Under 30 Minutes (Guaranteed): If they’re late, you get $50 off your service. (Yes, really.)
- Transparent Quote Before Work Begins: No surprise bills. They show you the issue with a camera scope, explain the fix, and give you a printed quote. You say “yes” before they touch a wrench.
- Clean-Up Included: They vacuum, mop, and remove debris. No mess left behind.
- 1-Year Warranty on All Repairs: Even for emergency fixes.
Pro Tip: Save their number in your phone now. Don’t wait until midnight.
Lee Company vs. Other Emergency Plumbers in Salt Lake City: A Real Comparison
Not all emergency plumbers are created equal. Here’s how Lee Company stacks up against typical local providers:
| Avg. Response Time | 22 minutes | 60–90 minutes | 45–75 minutes |
| 24/7 Availability | ✅ Yes | ❌ Often closed after 6 PM | ❌ 80% close at night |
| Upfront Pricing | ✅ Free quote before work | ❌ Hidden fees common | ❌ “We’ll see when we get there” |
| Technician Certification | ✅ PHCC & EPA Certified | ❌ Often unlicensed | ✅ Required by law (but not always followed) |
| Customer Satisfaction (Avg. Rating) | 4.9/5 (Google) | 3.7/5 (Google) | 4.1/5 |
| Water Damage Prevention Tips | ✅ Free guide included | ❌ Rarely offered | ❌ Almost never |
| Warranty on Repairs | ✅ 1 year | ❌ 30–90 days | 90 days max |
Source: Google Reviews (2025), Utah Division of Occupational & Professional Licensing (DOPL)
Bottom line: You’re not just paying for a pipe fix—you’re paying for peace of mind. Lee Company invests in training, transparency, and tech. Others cut corners.
What Do Real Customers Say? (Verified Reviews from Salt Lake City)
Let’s hear from people who’ve been there:
- Mark R., Holladay:
“My sewer line backed up during a snowstorm. Two companies said they couldn’t come until morning. Lee Company sent a crew with a thermal camera and cleared it in 40 minutes. Saved my basement. 10/10.” - Linda K., Murray:
“My water main burst. I thought I’d lose my house. The technician walked me through insurance claims, took photos for my adjuster, and even called my mortgage company to confirm they’d document it. That’s service.” - James P., West Valley City:
“I called because my sink was slow. They found a 10-year-old pipe was corroding. They didn’t fix the sink—they fixed the root problem. No upsell. Just honesty.”
These aren’t paid testimonials. They’re from real Google, Yelp, and BBB profiles—all verified by users with photos and dates.
Fun fact: Lee Company has over 1,872 5-star reviews on Google as of November 2025—the highest volume and rating among emergency plumbers in Utah.
Are Lee Company’s Emergency Plumbers Licensed & Insured? (Yes—Here’s Proof)
You wouldn’t let an unlicensed electrician touch your breaker box. Don’t do it with your pipes.
Lee Company is:
- ✅ Licensed by the State of Utah (License # UPL-11487)
- ✅ Fully insured ($2M general liability + workers’ comp)
- ✅ Bonded (protects you if damage occurs)
- ✅ EPA Certified for lead-safe practices (critical in older homes)
You can verify their license here: Utah DOPL License Lookup (external link to official state database)
Why this matters: In 2023, Utah reported 312 complaints against unlicensed plumbers—many resulted in mold, structural damage, or insurance denial. Choosing a licensed pro isn’t optional. It’s essential.
FAQ: Your Top Questions About Lee Company Emergency Plumber Salt Lake City Reviews
Q1: Is Lee Company really open 24/7, even on holidays?
Yes. They operate 365 days a year—including Christmas, New Year’s, and July 4th. In 2024, they responded to 412 emergency calls on Christmas Eve alone. Their team rotates shifts so no one is overworked. You’re never left waiting.
Q2: How much does an emergency call cost?
There’s no “emergency fee.” They charge the same flat rate whether it’s 2 a.m. or 2 p.m. Most repairs range from $149–$499. For example:
- Fixing a leaky faucet: $149
- Replacing a water heater: $1,299 (includes disposal)
- Sewer line cleaning: $299
All prices are listed on their website. No hidden charges. No “surprise add-ons.”
Q3: Do they serve areas outside Salt Lake City?
Yes. They cover all of Salt Lake County, including:
- West Valley City
- Sandy
- Murray
- Draper
- South Jordan
- Taylorsville
- Bountiful
- Ogden (limited service)
If you’re in the Wasatch Front, they’ll come.
Q4: What if I’m not happy with the service?
They have a 100% Satisfaction Guarantee. If you’re not thrilled, they’ll return within 24 hours—free of charge—to fix it. If they can’t make it right, you pay nothing. That’s rare in any service industry.
Q5: Do they offer preventive maintenance plans?
Absolutely. Their “PipeGuard Plan” costs $99/year and includes:
- 2 annual inspections
- Free drain cleaning (1 time/year)
- Priority emergency dispatch
- 15% off all repairs
Many customers sign up after their first emergency—because prevention is cheaper than panic.
Q6: Can I trust their online reviews? Are they fake?
Lee Company doesn’t pay for reviews. All reviews are from real customers who received service. Google’s algorithm detects fake reviews—and Lee Company has maintained a 4.9-star average for 7+ years. That’s impossible to fake. Check their Google Business Profile: search “Lee Company Salt Lake City” and scroll through the photos and detailed stories.
Conclusion: Don’t Wait Until It’s Too Late
When your pipes burst, your kitchen floods, or your water heater dies in the middle of winter—you need more than a plumber. You need a partner who shows up fast, speaks plainly, and treats your home with respect.
That’s Lee Company Emergency Plumber Salt Lake City Reviews aren’t just numbers—they’re stories of relief, trust, and survival.
Don’t wait for disaster to strike before you research.
👉 Save their number: (801) 531-4000
👉 Bookmark their site: leecompany.com/emergency
👉 Share this guide with a neighbor, friend, or family member who lives in Salt Lake City.
One text could save someone’s home—or even their peace of mind.
Found this helpful? Share it on Facebook, Reddit, or Nextdoor.
Because in Utah winters, no one should face a flooded basement alone.
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