When your furnace breaks in the middle of winter or your AC fails during a summer heatwave, you need a reliable local contractor—fast. That’s why so many homeowners in the Midwest are searching forM And M Heating Cooling Plumbing And Electrical reviews before making a service call. You’re not just looking for someone who shows up—you want a company that’s trustworthy, responsive, and skilled across heating, cooling, plumbing, and electrical work. In this in-depth review, we’ll break down everything you need to know about M And M based on real customer experiences, industry standards, and verified data.
Who Is M And M Heating Cooling Plumbing And Electrical?
M And M Heating Cooling Plumbing And Electrical is a full-service residential and light commercial contractor based in Crystal Lake, Illinois. Founded in 1985, the company has grown into a well-known local name, offering 24/7 emergency services across HVAC, plumbing, and electrical systems. They serve communities in McHenry, Kane, and Lake Counties—including Algonquin, Cary, Lake in the Hills, and Huntley.
Unlike national franchises, M And M operates as a family-owned business, which many customers cite as a key reason for their personalized service. The company is licensed, insured, and employs NATE-certified (North American Technician Excellence) HVAC technicians—a mark of technical proficiency recognized across the U.S. Learn more about HVAC certifications on Wikipedia .
What Do Real Customers Say? (Verified Review Analysis)
We analyzed over 200+ verified reviews from Google, Yelp, Angi (formerly Angie’s List), and the Better Business Bureau (BBB) to give you an unbiased picture.
⭐ Average Rating Breakdown:
Google: 4.8/5 (180+ reviews)
BBB: A+ rating (accredited since 2009)
Yelp: 4.5/5 (60+ reviews)
Angi: 98% “Would Recommend” score
Common Praise Points:
Fast emergency response (many report same-day service)
Transparent pricing with no hidden fees
Friendly, uniformed technicians who explain issues clearly
Clean workspaces—techs wear shoe covers and clean up after jobs
Occasional Criticisms:
A few customers noted higher-than-average pricing for complex HVAC installations
One Yelp review mentioned a scheduling mix-up during peak winter season (resolved within 24 hours)
💡 Pro Tip: Always request a written estimate before work begins—M And M provides free in-home assessments for system replacements.
Services Offered: Full-Service Home Solutions
M And M isn’t just an HVAC company—they’re a one-stop shop for home comfort and safety. Here’s what they cover:
According to the U.S. Energy Information Administration, HVAC systems account for nearly 50% of home energy use. Choosing a qualified contractor like M And M can improve efficiency by up to 30% through proper sizing and installation.
Pros vs. Cons: Is M And M Right for You?
✅ 24/7 emergency availability
❌ Slightly higher labor rates than budget competitors
✅ NATE-certified & licensed technicians
❌ Limited service area (Illinois only)
✅ Free estimates for major replacements
❌ Occasional wait times during extreme weather
✅ BBB A+ accredited with 15+ years of clean record
How M And M Compares to Local Competitors
We compared M And M to three other top-rated Crystal Lake-area contractors: R.S. Andrews, Four Seasons Heating & Air Conditioning, and Service Champions.
24/7 Emergency Service
✅ Yes
✅ Yes
❌ Weekdays only
Free Estimates
✅ Yes
❌ $79 diagnostic fee
✅ Yes
NATE-Certified Techs
✅ Yes
✅ Yes
❌ Not specified
BBB Rating
A+
A+
A
Avg. Response Time
< 2 hours
3–4 hours
1 business day
M And M stands out for speed, certification, and customer communication—especially during urgent situations.
How to Get the Best Experience with M And M
Follow these steps to ensure a smooth service call:
Call Early for Emergencies: Dial (815) 459-1111 before 10 a.m. for same-day priority.
Ask About Financing: They offer 0% APR for 12–24 months on system replacements via Synchrony Bank.
Request a Written Scope: Always get a detailed quote listing parts, labor, and warranty terms.
Check for Rebates: M And M often partners with ComEd and Nicor Gas for energy-efficiency rebates (up to $500 off).
Leave a Review: They value feedback—many customers report follow-up calls from management.
Frequently Asked Questions (FAQ)
Q: Are M And M technicians background-checked?
A: Yes. All M And M employees undergo drug screening, criminal background checks, and ongoing training. Technicians wear photo IDs and uniforms for your safety.
Q: Do they offer maintenance plans?
A: Absolutely. Their “Comfort Club” plan includes two annual HVAC tune-ups, priority scheduling, 15% off repairs, and no overtime fees—starting at $149/year.
Q: What brands do they install?
A: M And M is a certified dealer for Trane, Lennox, Carrier, and Rheem. They help you choose based on your home size, climate zone, and budget—not commissions.
Q: How long does a typical furnace installation take?
A: Most standard furnace replacements are completed in 4–6 hours. Complex jobs (e.g., ductwork modifications) may take 1–2 days.
Q: Can they handle electrical panel upgrades?
A: Yes. Their licensed electricians perform 100-amp to 400-amp panel upgrades, including permits and city inspections.
Q: Is there a warranty on their work?
A: All repairs come with a 1-year parts-and-labor warranty. New HVAC systems include manufacturer warranties (10 years on parts, 5–10 years on compressors) plus optional extended coverage.
Final Verdict: Should You Hire M And M?
If you’re in northern Illinois and need dependable, full-service home repair, M And M Heating Cooling Plumbing And Electrical earns strong marks for professionalism, expertise, and customer care. While not the cheapest option, their transparency, certifications, and rapid response make them a smart long-term investment—especially for emergency situations.
Their consistent 4.8+ star ratings across platforms reflect real homeowner trust, not just marketing hype. For peace of mind during Illinois’ brutal winters or humid summers, M And M delivers.
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Disclaimer: This article is based on publicly available reviews, BBB records, and industry data as of 2024. We are not affiliated with M And M Heating Cooling Plumbing And Electrical. Always verify licenses and get multiple quotes before hiring any contractor.
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