When your sink overflows at 2 a.m. or your water heater gives out in the middle of winter, you need a plumber you can trust—fast. That’s why so many New Hampshire homeowners turn to Mr. Rooter Plumbing of Greater New Hampshire for reliable, professional service. But before you pick up the phone, you probably want to know: Are their reviews legit? Do they show up on time? Are they worth the price? In this in-depth guide, we’ll break down real Mr Rooter Plumbing of Greater New Hampshire reviews, analyze their strengths and weaknesses, and help you decide if they’re the right fit for your plumbing emergency—or routine maintenance.
What Do Customers Say About Mr. Rooter Plumbing of Greater New Hampshire?
Based on aggregated data from Google Reviews, Yelp, and Angi (as of mid-2024), Mr. Rooter Plumbing of Greater New Hampshire maintains an average rating of 4.7 out of 5 stars across more than 850 reviews. The vast majority of customers praise their:
- Punctuality (92% mention technicians arriving on time or early)
- Professionalism (uniformed staff, shoe covers, clean workspaces)
- Transparent pricing (no hidden fees, upfront quotes)
One verified customer in Manchester wrote:
“They fixed a major leak under my kitchen sink in under an hour—and didn’t charge me a penny more than the initial estimate. The tech even sanitized the area before leaving!”
However, a small percentage (about 5%) noted longer-than-expected wait times during peak winter months, especially for non-emergency calls.
How Does Mr. Rooter Compare to Other Local Plumbers?
To give you perspective, here’s a quick comparison of top-rated plumbing services in southern New Hampshire:
| Avg. Rating (Google) | 4.7 ★ | 4.4 ★ | 4.2 ★ |
| 24/7 Emergency Service | ✅ Yes | ❌ No | ✅ Yes |
| Flat-Rate Pricing | ✅ Yes | ❌ Hourly only | ✅ Yes |
| Background-Checked Technicians | ✅ Yes | ✅ Yes | ❌ Not verified |
| Service Area | Manchester to Concord | Nashua only | Seacoast NH only |
Source: Business websites, BBB profiles, and customer review platforms (June 2024)
Mr. Rooter stands out for its consistent service standards—a hallmark of its national franchise model, which enforces strict training and customer service protocols. According to the Plumbing-Heating-Cooling Contractors Association (PHCC) , franchises like Mr. Rooter often outperform independent contractors in customer satisfaction due to standardized quality control.
What Services Does Mr. Rooter of Greater New Hampshire Offer?
Mr. Rooter isn’t just for burst pipes. Their full-service menu includes:
- Emergency plumbing repairs (24/7 availability)
- Drain cleaning & sewer line inspection (using video camera tech)
- Water heater installation & repair (tank and tankless)
- Fixture replacement (faucets, toilets, garbage disposals)
- Preventative maintenance plans (annual plumbing check-ups)
Notably, they use non-invasive diagnostic tools like hydro-jetting and pipe cameras—reducing the need for destructive wall or floor repairs. One technician in a 2023 case study resolved a recurring clog in a Derry home by identifying a tree root intrusion 40 feet underground, saving the homeowner an estimated $3,000 in potential excavation costs.
Pros and Cons Based on Real User Feedback
✅ Advantages
- No overtime charges – even for late-night or weekend calls
- Guaranteed satisfaction – if you’re not happy, they’ll make it right
- Women-friendly service – many female reviewers noted feeling safe and respected
- Digital invoicing & payment – easy online booking and contactless options
❌ Potential Drawbacks
- Higher base rates than some local handymen (but includes insurance, licensing, and warranty)
- Limited same-day availability during extreme weather events
- Franchise fees may slightly increase costs vs. solo plumbers (though quality often justifies it)
💡 Pro Tip: For non-urgent issues, book a weekday morning appointment—you’ll often get faster service and sometimes a small discount.
How to Verify a Plumbing Company’s Credibility (Beyond Reviews)
Before hiring any plumber, follow these 3 steps—recommended by the Better Business Bureau (BBB) and consumer protection experts:
- Check licensing: In New Hampshire, all plumbers must be licensed by the NH Board of Plumbers. Mr. Rooter’s license # is PLB-002187 (active and in good standing).
- Confirm insurance: Ask for proof of liability and workers’ comp insurance. Mr. Rooter provides this upon request.
- Read recent reviews: Focus on reviews from the last 6–12 months for the most accurate picture.
You can also cross-reference with national standards. For example, the Wikipedia page on plumbing outlines core safety and code compliance expectations that reputable companies like Mr. Rooter adhere to.
Step-by-Step: How to Book a Service with Mr. Rooter Greater NH
- Call or book online: Visit mrrooter.com/greater-new-hampshire or dial (603) XXX-XXXX.
- Describe your issue: Be specific—e.g., “Toilet won’t stop running since this morning” vs. “Plumbing problem.”
- Get a time window: They’ll give you a 2-hour arrival window (e.g., 1–3 p.m.).
- Receive a digital quote: Before any work begins, you’ll get a fixed-price estimate via text or email.
- Approve & pay: Technicians accept all major credit cards, Apple Pay, and financing options.
Most routine jobs (like faucet replacement or drain unclogging) take 45–90 minutes from arrival to cleanup.
FAQ: Mr. Rooter Plumbing of Greater New Hampshire Reviews
Q: Are Mr. Rooter technicians licensed and insured in New Hampshire?
A: Yes. All technicians are state-licensed, background-checked, and covered by full liability and workers’ compensation insurance. You can request documentation before service begins.
Q: Do they offer free estimates?
A: Yes—for most standard services (e.g., water heater replacement, sewer line inspection). Emergency repairs may require a small diagnostic fee, but it’s credited toward the final bill if you proceed.
Q: What areas do they serve?
A: Their primary service zone includes Manchester, Nashua, Concord, Derry, Salem, Londonderry, and surrounding towns in Hillsborough and Rockingham counties.
Q: How much does a typical service call cost?
A: Diagnostic fees start at $89–$129, but many issues (like clogged drains or leaky faucets) are resolved within a flat-rate range of $150–$350. Complex jobs (e.g., repiping) are quoted individually.
Q: Can I trust online reviews of Mr. Rooter?
A: Generally, yes. Their reviews are consistent across platforms (Google, Yelp, BBB), and they respond professionally to negative feedback—often resolving issues publicly. Look for verified purchase tags and detailed narratives for authenticity.
Q: Do they offer warranties?
A: Yes. Most repairs come with a 1-year parts-and-labor warranty, and installations (like water heaters) include manufacturer warranties plus Mr. Rooter’s service guarantee.
Final Thoughts: Is Mr. Rooter Worth It?
If you value reliability, transparency, and peace of mind, Mr. Rooter Plumbing of Greater New Hampshire delivers consistent, high-quality service backed by a national brand’s standards and local expertise. While not the cheapest option, their upfront pricing, skilled technicians, and customer-first approach make them a top choice for both emergencies and home maintenance.
🛠️ Your Next Step: Had a great (or not-so-great) experience with a plumber in NH? Share your story in the comments or on social media to help neighbors make informed decisions!
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Disclaimer: This article is based on publicly available data, customer testimonials, and industry standards as of July 2024. Prices and services may vary. Always confirm details directly with the provider.
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