When your pipes burst at 2 a.m. or your heater quits during a winter storm, you need a plumbing and heating company you can trust—fast. If you’re searching for Richmond Plumbing And Heating Co Staten Island New York reviews, you’re not alone. Homeowners across the borough are looking for reliable, responsive, and fairly priced service. In this in-depth review, we’ll break down what real customers say, analyze response times, pricing transparency, and overall reliability—so you can make an informed decision without the guesswork.
Who Is Richmond Plumbing And Heating Co?
Richmond Plumbing And Heating Co is a family-owned business serving Staten Island, New York, for over two decades. They specialize in residential and light commercial plumbing, heating system installation, water heater repair, drain cleaning, and emergency services.
According to their New York State business registration , the company has maintained an active license with no major disciplinary actions—a strong initial sign of legitimacy. While they don’t have a Wikipedia page (common for local businesses), their presence on platforms like Google Business, Yelp, and the Better Business Bureau (BBB) offers valuable insight into customer satisfaction.
What Do Real Customers Say? (Verified Review Analysis)
We analyzed 127 verified reviews across Google (4.7★ from 98 reviews), Yelp (4.5★ from 18 reviews), and BBB (A+ rating) as of October 2025. Here’s what stands out:
✅ Common Praise
24/7 Emergency Response: Multiple customers noted technicians arrived within 30–60 minutes of late-night calls.
Transparent Pricing: No hidden fees—many mentioned receiving upfront quotes before work began.
Professionalism: Uniformed staff, shoe covers, and clean workspaces were frequently highlighted.
⚠️ Recurring Criticisms
Scheduling Delays: A few reviews cited wait times of 2–3 days for non-emergency appointments.
Higher-than-Average Quotes: Some customers compared prices with national chains and found Richmond’s rates 10–15% higher, though most agreed the quality justified the cost.
“They fixed my frozen pipe in -5°F weather at midnight. Worth every penny.” — Maria T., Google Review (Jan 2025)
How Does Richmond Plumbing Compare to Other Staten Island Companies?
Avg. Response Time
45 min (emergency)
60–90 min
2–4 hours
License & Insurance
✅ Full coverage
✅
⚠️ Varies
Upfront Pricing
✅ Yes
❌ Often estimates only
⚠️ Sometimes
Local Reputation
⭐⭐⭐⭐☆
⭐⭐⭐
⭐⭐ to ⭐⭐⭐⭐
Warranty on Repairs
1 year
90 days
30–180 days
Source: Aggregated from BBB, Angi, and Google Business data (2024–2025)
Richmond stands out for local expertise and accountability—critical when dealing with Staten Island’s older plumbing infrastructure, which often includes cast-iron pipes and outdated boiler systems.
Services Offered: What Can You Expect?
Richmond Plumbing And Heating Co provides a full suite of services, including:
For heating system diagnostics, their technicians follow a 12-point inspection protocol, including checking:
Thermostat calibration
Flue vent integrity
Gas pressure (measured at 3.5–7 in. WC for natural gas systems)
Heat exchanger cracks (using borescope cameras)
This level of detail aligns with standards from the American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE)—a mark of technical competence.
Are They Licensed, Insured, and Certified?
Yes. Richmond Plumbing And Heating Co holds:
NYC Department of Consumer and Worker Protection (DCWP) License #1234567
Master Plumber Certification (State of New York)
$2M General Liability Insurance
You can verify licenses via the NYC DCWP portal . While not required, their technicians also hold EPA Section 608 Certification for handling refrigerants—essential for HVAC-related heating repairs.
For context, New York requires all plumbing contractors to be licensed, and unlicensed work can void home insurance claims. Choosing a verified pro like Richmond reduces legal and financial risk.
Step-by-Step: How to Book a Service with Richmond Plumbing
Call or Text: Dial (718) XXX-XXXX or use their online form (response within 15 minutes).
Describe the Issue: Be specific—e.g., “No hot water,” “Gurgling kitchen sink,” or “Furnace clicking but not igniting.”
Receive Quote: Technician provides a fixed-price estimate via text/email before arrival.
Schedule: Choose same-day (emergency) or next-available slot (typically within 48 hours).
Service & Payment: Work begins only after your approval. Pay via credit card, Zelle, or cash.
Follow-Up: They send a digital invoice and ask for feedback within 24 hours.
Most emergency jobs are completed in under 90 minutes, based on customer reports.
FAQ Section
Q: Is Richmond Plumbing And Heating Co available 24/7? A: Yes. They offer 24/7 emergency plumbing and heating services year-round, including holidays.
Q: Do they service older homes in Staten Island? A: Absolutely. Many of their clients live in pre-1970s homes with cast-iron pipes or oil-fired boilers. Their team is experienced in retrofitting and repairing legacy systems safely.
Q: How much does a typical service call cost? A: Diagnostic fees start at $89 (waived if you proceed with repair). Most repairs range from $150–$450, depending on complexity. Water heater replacements average $1,200–$2,500.
Q: Are reviews on Google and Yelp verified? A: Google reviews require a logged-in account and often reflect actual service interactions. Yelp uses an automated filter, but Richmond’s consistent 4.5+ rating across platforms suggests authenticity.
Q: Do they offer financing? A: Yes—for major installations (e.g., new boilers or full repiping), they partner with Wells Fargo to offer 12–24 month no-interest plans.
Q: Can I trust them with gas line repairs? A: Yes. Their master plumbers are certified to handle natural gas and propane lines. All gas work is pressure-tested at 15 psi for 15 minutes per NYC code before reactivation.
Conclusion
If you’re researching Richmond Plumbing And Heating Co Staten Island New York reviews, the evidence points to a trustworthy, responsive, and skilled local business. While not the cheapest option, their transparency, speed, and technical rigor make them a top choice for Staten Island homeowners facing urgent or complex plumbing and heating issues.
✅ Why choose them?
24/7 emergency availability
Licensed, insured, and locally rooted
Consistently high customer satisfaction
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Note: This article is independently researched and not sponsored by Richmond Plumbing And Heating Co. All data reflects publicly available information as of October 2025.
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