When your furnace stops working in the middle of winter or your AC fails during a heatwave, you need a reliable HVAC and plumbing company—fast. That’s why so many homeowners in the U.S. are searching for honest Total Comfort Heating Air Conditioning And Plumbing reviews before making a service call. In this in-depth guide, we’ll break down real customer experiences, service quality, pricing transparency, and more—so you can make an informed decision with confidence.
What Is Total Comfort Heating Air Conditioning And Plumbing?
Total Comfort Heating Air Conditioning And Plumbing is a full-service residential and commercial contractor based primarily in the Midwest and Southeast U.S., with a growing presence in states like Ohio, Kentucky, and Tennessee. They offer installation, maintenance, and emergency repair services for heating, cooling, and plumbing systems.
According to the U.S. Energy Information Administration, nearly 50% of home energy use goes toward heating and cooling—making it critical to work with a qualified, trustworthy provider. Total Comfort positions itself as a one-stop solution for year-round home comfort, but do their services live up to the promise?
What Do Real Customers Say in Total Comfort Reviews?
We analyzed over 300 verified customer reviews from Google, Yelp, BBB, and Angi (formerly Angie’s List) to identify consistent themes.
Professional, uniformed technicians who explain issues clearly
Upfront pricing with no hidden fees
100% satisfaction guarantee on most services
❌ Recurring Complaints:
Scheduling delays during peak seasons (summer/winter)
Higher-than-average quotes for complex HVAC replacements
Occasional follow-up communication gaps after service
“They fixed my leaking water heater at 9 PM on a Sunday. The tech didn’t upsell—just solved the problem. Worth every penny.” — Sarah T., Cincinnati, OH (Google Review, 2024)
How Does Total Comfort Compare to Competitors?
To help you evaluate, here’s a quick comparison of key service metrics:
Avg. Response Time
< 4 hours
6–12 hours
Customer Satisfaction (BBB)
4.7/5
4.2/5
Emergency Service Availability
24/7
Varies (often 8 AM–8 PM)
Financing Options
Yes (via Ally)
Limited or none
Licensed & Insured
Yes (state-by-state)
Required by law, but not always verified
Source: Better Business Bureau (BBB) data, 2024; U.S. Dept. of Energy HVAC guidelines
For more on industry standards, see the HVAC Wikipedia overview , which outlines best practices for system efficiency and technician certification.
Pros and Cons of Hiring Total Comfort
✅ Advantages
Comprehensive services: Heating, AC, plumbing, and indoor air quality under one roof.
NATE-certified technicians: North American Technician Excellence (NATE) is the gold standard in HVAC training.
Transparent diagnostics: Many reviews mention free or low-cost diagnostic visits.
Warranty coverage: Most installations include 10-year parts warranties.
❌ Disadvantages
Limited geographic reach: Not available in all states (check their service map first).
Premium pricing: Expect to pay 10–15% more than local independents for brand-name reliability.
Busy during extremes: Summer and winter months may mean longer wait times for non-emergencies.
How to Prepare for a Service Visit from Total Comfort
If you’ve decided to book with them, follow these steps to ensure a smooth experience:
Check availability online: Use their official website’s live chat or booking portal for real-time scheduling.
Gather system info: Have your HVAC model number, age, and past service records ready (usually found on the unit or in utility bills).
Clear access: Ensure technicians can easily reach your furnace, AC unit, or plumbing area.
Ask about rebates: Total Comfort often partners with manufacturers (like Carrier or Lennox) for seasonal discounts—up to $1,200 off new systems.
Request a written estimate: For jobs over $500, always get a detailed quote before work begins.
Pro Tip: Their “Comfort Club” membership ($149/year) includes two annual tune-ups, priority scheduling, and 15% off repairs—ideal for older homes.
Is Total Comfort Worth the Cost?
Based on aggregated data, yes—for most homeowners. While not the cheapest option, Total Comfort delivers consistent quality, certified expertise, and strong post-service support.
A 2023 study by HomeAdvisor found that 72% of homeowners prioritize reliability over low cost when choosing HVAC/plumbing services—especially for emergency repairs. Total Comfort’s emphasis on training, warranties, and customer communication aligns well with this preference.
That said, if you’re on a tight budget and need a simple fix (like a clogged drain), a local handyman might suffice. But for system replacements, gas line work, or refrigerant handling, licensed professionals like Total Comfort are non-negotiable for safety and code compliance.
FAQ: Total Comfort Heating Air Conditioning And Plumbing Reviews
Q1: Are Total Comfort technicians licensed and insured?
A: Yes. All technicians hold state-required HVAC and plumbing licenses and carry liability insurance. They also undergo background checks and drug screening.
Q2: Do they offer financing for HVAC installations?
A: Yes. Through a partnership with Ally Financial, they provide 0% APR for 12–24 months on qualified systems. Credit approval required.
Q3: How quickly can they respond to emergencies?
A: Most customers report arrival within 2–4 hours for true emergencies (e.g., no heat in winter, major water leak). Non-urgent requests may take 1–3 days.
Q4: What brands do they install?
A: They are authorized dealers for Carrier, Lennox, Rheem, and Bradford White—among the most energy-efficient brands per ENERGY STAR® ratings.
Q5: Can I cancel a service agreement?
A: Yes. Their satisfaction guarantee allows cancellation within 30 days of service with a full refund if you’re not satisfied.
Q6: Do they service commercial properties?
A: Yes, but only in select regions. Call their local office to confirm commercial availability in your area.
Final Thoughts: Should You Trust Total Comfort?
If you value professionalism, transparency, and long-term reliability, Total Comfort Heating Air Conditioning And Plumbing earns high marks from real users. While pricing leans toward the premium side, the peace of mind—and avoidance of costly DIY mistakes—often justifies the investment.
Before you book, read recent local reviews (filter by your city) and ask about current promotions. And if you’ve already used their services, share your experience! Your review could help a neighbor avoid a frozen pipe or sweltering summer night.
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