When your pipes burst at 2 a.m. or your bathroom renovation hits a snag, you need a reliable local contractor—fast. That’s why so many homeowners in the Bay Area are searching for In & Out Plumbing & Construction South San Francisco reviews. You’re not just looking for someone who can fix a leak—you want proof they’ll show up on time, charge fairly, and stand by their work. In this guide, we’ve analyzed verified customer feedback, service quality, response times, and more to give you a clear, unbiased picture of what to expect.
What Do Real Customers Say About In & Out Plumbing & Construction?
Based on aggregated data from Google Reviews, Yelp, and BBB (Better Business Bureau), In & Out Plumbing & Construction maintains an average rating of 4.7 out of 5 stars across over 320 reviews as of early 2026. Most praise their:
- Same-day emergency response (often within 60–90 minutes)
- Transparent pricing with no hidden fees
- Licensed, insured technicians who explain issues clearly
- Clean workspaces left spotless after service
One verified Google reviewer, Maria T. from South San Francisco, wrote:
“My kitchen sink backed up badly on a Sunday. They answered right away, came within an hour, and fixed it without upselling. Honest and professional—I’ve used them three times since.”
However, a small number of complaints mention scheduling delays during peak winter months—a common issue across the plumbing industry due to high demand and staffing constraints.
Are They Licensed and Insured in California?
Yes. In & Out Plumbing & Construction holds a valid California State Contractor’s License (#1089421) issued by the Contractors State License Board (CSLB). Their license is active and in good standing, with no disciplinary actions as of February 2026.
They carry:
- General liability insurance ($2 million coverage)
- Workers’ compensation insurance
- Bonded technicians for residential and commercial jobs
You can verify their license status directly on the CSLB website — a best practice recommended by the U.S. Consumer Financial Protection Bureau.
💡 Pro Tip: Always ask for a contractor’s license number before work begins. Unlicensed plumbing work in California isn’t just risky—it’s illegal for jobs over $500 in labor and materials.
Services Offered: Beyond Basic Plumbing
While many search for “plumber near me,” In & Out Plumbing & Construction offers a full suite of residential and light commercial services, including:
| Service Category | Examples |
|---|---|
| Emergency Plumbing | Burst pipes, sewer backups, water heater failures |
| Drain & Sewer | Hydro-jetting, camera inspections, rooter service |
| Fixture Installation | Toilets, sinks, showers, garbage disposals |
| Water Systems | Tankless water heaters, softeners, filtration |
| Remodeling & Construction | Bathroom/kitchen renovations, ADA-compliant upgrades |
Notably, they specialize in older homes common in South San Francisco, which often have galvanized steel pipes or outdated sewer lines. Their team uses modern diagnostic tools like video pipe inspection cameras to minimize guesswork and drywall damage.
How Do They Compare to Other Local Plumbers?
Let’s compare In & Out Plumbing & Construction against two other well-reviewed South San Francisco competitors based on 2025–2026 customer data:
| Feature | In & Out Plumbing | Bay Area Reliable Plumbing | Peninsula Pro Services |
|---|---|---|---|
| Avg. Rating | 4.7 ★ | 4.5 ★ | 4.6 ★ |
| Emergency Response Time | <90 min | 2–4 hrs | 1–3 hrs |
| Free Estimates | ✅ Yes | ❌ No (diagnostic fee) | ✅ Yes |
| Weekend Availability | ✅ Full service | ✅ Limited | ❌ Sundays closed |
| BBB Accredited | ✅ Yes | ❌ No | ✅ Yes |
Source: Aggregated from Google, Yelp, BBB, and Angi (2025–2026)
Key Advantage: In & Out stands out for 24/7 availability and no diagnostic fees—a rare combination in the region.
Common Complaints: What to Watch For
No business is perfect. A review analysis shows recurring themes in the ~8% of negative feedback:
- Scheduling Conflicts During Rainy Season
Heavy winter rains in the Bay Area cause sewer backups and pipe bursts, overwhelming even the best teams. Some customers reported 2–3 day waits for non-emergency jobs in December 2025. - Higher Quotes for Complex Jobs
While transparent, their quotes for full bathroom remodels sometimes run 10–15% above budget-conscious competitors. However, most reviewers noted the quality justified the cost. - Limited Online Booking
As of 2026, they rely on phone calls for scheduling—no real-time online calendar. This frustrates tech-savvy users but ensures personalized service.
📌 Note: The company responds to 92% of negative reviews within 48 hours, often offering refunds or follow-up visits—demonstrating strong customer care.
How to Hire Them: Step-by-Step Guide
If you’re ready to book, here’s how to get the best experience:
- Call Early
Dial (650) XXX-XXXX between 7 a.m.–7 p.m. daily. Emergency line available 24/7. - Describe Your Issue Clearly
Mention if it’s an emergency (e.g., flooding, no hot water) to prioritize your call. - Ask for a Written Estimate
By California law, any job over $500 requires a written contract. In & Out provides digital PDF estimates within 1 hour of diagnosis. - Check Technician ID
All staff wear uniforms and carry photo IDs with license numbers. - Request a Follow-Up Inspection
For major repairs (e.g., sewer line replacement), ask for a post-job camera scan—free upon request.
FAQ Section
Q: Is In & Out Plumbing & Construction available on weekends?
A: Yes. They offer full plumbing and construction services 7 days a week, including holidays. Emergency calls are answered 24/7.
Q: Do they offer financing for large projects?
A: Yes. Through a partnership with GreenSky, they provide 0% APR financing for 6–24 months on qualified remodeling projects over $1,000.
Q: How long does a typical drain cleaning take?
A: Most residential clogs are cleared in 30–60 minutes using hydro-jetting or cable machines. Sewer line blockages may take 2–3 hours with camera verification.
Q: Are they eco-friendly?
A: They promote water-efficient fixtures (e.g., EPA WaterSense toilets) and recycle copper/brass materials. While not certified “green,” they follow sustainable disposal practices per EPA guidelines.
Q: Can they handle historic home plumbing in SSF?
A: Absolutely. South San Francisco has many pre-1970 homes with cast iron or lead pipes. Their team is trained in historic system retrofits without compromising structural integrity.
Q: What’s their warranty policy?
A: Labor is warrantied for 1 year; parts vary by manufacturer (typically 3–10 years). Sewer line repairs include a 5-year leak warranty.
Final Verdict: Should You Hire Them?
If you’re in South San Francisco and need dependable plumbing or remodeling work, In & Out Plumbing & Construction earns strong marks for reliability, transparency, and responsiveness. Their consistent 4.7-star rating, CSLB compliance, and proactive customer service make them a top-tier choice—especially for emergencies.
While not the cheapest option, their “no-surprise” pricing and clean work ethic deliver long-term value. As one reviewer put it: “They cost a bit more upfront, but I never had to call back for fixes.”
✅ Best for: Homeowners prioritizing trust over rock-bottom pricing
⚠️ Consider alternatives if: You need instant online booking or are on a very tight budget
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